Data Center Customer Operations II
2 months ago
Who are we?
Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring to
Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.
Data Center Customer Operations IIJob Summary
Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.
Responsibilities
Queue Management / Reporting
Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standardprocedure escalation requests
Ensures adherence to commit times within standard operating procedures
Maintains detailed written records of all work activity
Updates local asset databases and other systems
Installations
Rack and stack semi-routine customer equipment tickets
Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: - fiber trays, ladder racks, customer equipment and cabinets; - semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes
Cross-Connect
Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision
Testing / Troubleshooting
Supports semi-routine standard operating testing andstandard operating installations of customer assets
Supports standard operating procedures of layer 1 cross-connect certification testing
May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision
Stakeholder Partnership
Supports the operations and security personnel team for breaks or other activities, when necessary
Supports standard operating procedural tasks provides back-up assistance to team members when necessary
Customer Management
Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
Delivers a high level of service and an excellent customer experience when interfacing with customers
Provides support with time expectations on new deployments and existing alterations, by followingstandard operating procedure guidelines
Supports customers on-site by through access control and escorting services
Projects
Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
Supports vendors on projects
Supports physical customer audits
Training
Completes all assigned training in a timely manner
May provide support to new hires
Qualifications
Typically requires a high school diploma and 1-2 years of equivalent work experience
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Visit our Career page to understand about Equinix COVID-19 Vaccine Policy.
-
Data Center Operations Specialist
2 months ago
Singapur, Singapore Equinix Full timeAbout the RoleEquinix is the world's digital infrastructure company, operating over 250 data centers across the globe. As a Data Center Customer Operations II, you will be part of a close-knit team delivering best-in-class service to our data center customers.Key ResponsibilitiesManage work order requests in the queue and respond to semi-routine work orders...
-
Data Center Solutions Engineer
2 weeks ago
Singapur, Singapore Vantage Data Centers Full timeAbout Vantage Data CentersVantage Data Centers is a leader in the data center industry, committed to creating a workplace of inclusion, equity, respect, and acceptance. We celebrate diversity and strive to learn from each other's experiences.Job SummaryThe Customer Solutions Engineer is a key member of our sales solutions and engineering team, responsible...
-
Data Center Operations Specialist
2 weeks ago
Singapur, Singapore Equinix Full timeJob SummaryWe are seeking a highly skilled Data Center Customer Operations II to join our team at Equinix. This role will be responsible for providing exceptional customer service and support to our data center customers.ResponsibilitiesManage work order requests in the queue and respond to semi-routine work orders in a timely manner.Escalate and expedite...
-
Data Center Solutions Engineer
1 month ago
Singapur, Singapore Vantage Data Centers Full timeAbout Vantage Data CentersWe are a workplace of inclusion, equity, respect, and acceptance, celebrating diversity and seeking opportunities to learn from each other's experiences.Job SummaryThe Customer Solutions Engineer will support the successful development and execution of a technical solutions program. This key sales solutions & engineering team member...
-
Data Center Solutions Engineer
4 weeks ago
Singapur, Singapore Vantage Data Centers Full timeAbout Vantage Data CentersWe're committed to creating a workplace of inclusion, equity, respect, and acceptance. Our diverse team celebrates individuality and strives to learn from each other's experiences.Job SummaryThe Customer Solutions Engineer plays a critical role in supporting the successful development and execution of technical solutions programs....
-
Data Center Operations Specialist
1 month ago
Singapur, Singapore Equinix Full timeAbout EquinixEquinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We provide interconnections to all the key clouds and networks, enabling businesses to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and...
-
Data Center Solutions Expert, APAC
4 weeks ago
Singapur, Singapore Vantage Data Centers Full timeAbout Vantage Data CentersVantage Data Centers is a leading provider of data center services, committed to delivering high-quality infrastructure solutions to hyperscalers, cloud providers, and large enterprises. Our mission is to power, cool, protect, and connect the technology of the world's most innovative companies.Job SummaryWe are seeking a highly...
-
Data Center Site Acquisition Specialist
1 month ago
Singapur, Singapore Vantage Data Centers Full timeAbout Vantage Data CentersVantage Data Centers is a leading provider of data center services, committed to delivering high-quality, reliable, and sustainable solutions to its customers. Our team is dedicated to creating a workplace of inclusion, equity, respect, and acceptance, where diversity is celebrated and opportunities for growth and development are...
-
Data Center Operations Specialist
4 weeks ago
Singapur, Singapore U3 Full timeJob Title: Data Center OperatorU3 Infotech is seeking a highly skilled Data Center Operator to join our team. As a Data Center Operator, you will be responsible for ensuring the smooth operation of our data center facilities.Key Responsibilities:Monitor and respond to incoming tickets for processing from the ticketing portal or via email, adhering to Service...
-
Data Center Site Acquisition Specialist
2 weeks ago
Singapur, Singapore Vantage Data Centers Full timeAbout Vantage Data CentersVantage Data Centers is a leading provider of data center infrastructure, committed to delivering high-quality, reliable, and sustainable solutions to hyperscalers, cloud providers, and large enterprises.Our mission is to empower businesses to thrive in a rapidly evolving digital landscape, while fostering a culture of inclusion,...
-
Data Center Customer Operations III
2 months ago
Singapur, Singapore Equinix Full timeWho are we? Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring to Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders...
-
Data Center Operations Specialist
1 month ago
Singapur, Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeJob Title: Data Center OperatorAt PERSOLKELLY SINGAPORE PTE. LTD., we are seeking a highly skilled Data Center Operator to join our team. As a Data Center Operator, you will be responsible for managing and maintaining large-scale data center infrastructure and facilities for continuous 24x7 operations in rotating shifts.Key Responsibilities:Support...
-
Data Center Operations Specialist
1 month ago
Singapur, Singapore DIGITAL REALTY Full timeAbout the RoleThe Data Center Operations Specialist will be a key member of the site-level Data Center Operations team at Digital Realty, responsible for ensuring the smooth operation of our data center properties. This role requires a strong understanding of data center operations, including the maintenance and repair of mission-critical equipment and...
-
Data Center Operations Engineer
2 months ago
Singapur, Singapore Amazon Asia-Pacific Resources Private Limited (Singapore) Full timeAbout the RoleThe Infrastructure Operations (Data Center) Team at Amazon Asia-Pacific Resources Private Limited (Singapore) is the backbone of our organization, supporting our rapidly growing business and customers 24/7. We are committed to maintaining the physical infrastructure of our data centers, ensuring the highest standards for operational performance...
-
Data Center Customer Operations IV
3 months ago
Singapur, Singapore Equinix Full timeWho are we? Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring to Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders...
-
Data center Customer Operations III
3 months ago
Singapur, Singapore Equinix Full timeWho are we? Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring to Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders...
-
Data Center Operations Specialist
2 weeks ago
Singapur, Singapore Amazon Asia-Pacific Resources Private Limited (Singapore) Full timeJob SummaryThe Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintaining the physical infrastructure of AWS, ensuring standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.Key...
-
Data Center Operations Specialist
1 month ago
Singapur, Singapore Amazon Asia-Pacific Resources Private Limited (Singapore) Full timeAbout the RoleThe Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintaining the physical infrastructure of AWS, ensuring standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and...
-
Data Center Operations Engineer
2 weeks ago
Singapur, Singapore Amazon Asia-Pacific Resources Private Limited (Singapore) Full timeJob Title: Data Center Engineering OperationAt Amazon Asia-Pacific Resources Private Limited (Singapore), we are seeking highly motivated and detail-oriented individuals to join our Infrastructure Operations (Data Center) Team. As a Data Center Engineering Operation, you will play a critical role in maintaining the physical infrastructure of our data...
-
Data Center Operations Specialist
4 weeks ago
Singapur, Singapore Amazon Asia-Pacific Resources Private Limited (Singapore) Full timeJob Title: Data Center Engineering OperationAt Amazon Asia-Pacific Resources Private Limited (Singapore), we are seeking highly motivated and detail-oriented individuals to join our Data Center Engineering Operation team. As a key member of our team, you will play a critical role in maintaining the physical infrastructure of our data centers, ensuring the...
