Data Center Customer Operations III
2 months ago
Who are we?
Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring to
Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.
Data Center Customer Operations IIIJob Summary
The Data Center Customer Operations Engineer is responsible for the prioritization, fulfillment, and quality assurance of time-bound ticket-driven requests within the Data Center, including Expedite/Negotiate, Trouble tickets, Smart-hands, Installation/De-installation of Cages/Cabinets/Cabling, Custom Orders, Tape backups, Escorts services, Network Support, Logistics Support and Security Support.
Responsibilities
Queue Management / Reporting
Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision is needed on escalating non-standard procedure escalation requests
Ensures adherence to commit times within standard operating procedures
Maintains detailed written records of all work activity
Updates local asset databases and other systems
Installations
Rack and stack semi-routine customer equipment tickets
Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include:
- fiber trays, ladder racks, customer equipment, and cabinets
Semi-basic cage installs for mesh and overhead cable trays; and performs tape changes and standard operating back-up changes
Cross-Connect
Supports semi-routine data center standard operating cross-connect work order requests for installation, terminations, and modifications
Ensures the standard operating procedures are followed on cable management of coaxial, fiber, twisted pair copper, and semi-routine intra-building cross-connects
Install basic connect circuits (switched, multiplexed, etc.), under supervision
Testing / Troubleshooting
Supports semi-routine standard operating testing and standard operating installations of customer assets
Supports standard operating procedures of layer 1 cross-connect certification testing
May perform standard operating layer 2 and layer 3 testing, under supervision
Stakeholder Partnership
Supports the operations and security personnel team for breaks or other activities, when necessary
Supports standard operating procedural tasks
Provide backup assistance to team members when necessary
Customer Management
Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
Delivers a high level of service and an excellent customer experience when interfacing with customers
Ensure time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
Supports customers on-site through access control and escorting services
Projects
Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
Supports vendors on projects
Supports physical customer audits
Training
Completes all assigned training promptly
May provide support to new hires
Incident Management
Assists more senior staff with responding to all on-site incidents and acts as directed
Collaboration
May work internally or with other departments to support and increase efficiencies and reduce potential failure scenarios
Qualifications
Typically requires a high school diploma and 1 year of equivalent work experience
Willingness to work on rotating shifts
Ability to work independently and as part of a team
Excellent communication and interpersonal skills
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Visit our Career page to understand about Equinix COVID-19 Vaccine Policy.
-
Data center Customer Operations III
3 months ago
Singapur, Singapore Equinix Full timeWho are we? Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring to Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders...
-
Data Center Logistics Specialist III
4 months ago
Singapur, Singapore Equinix Full timeWho are we? Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...
-
Data Center Critical Facilities Engineer III
3 weeks ago
Singapur, Singapore Equinix Full timeAbout EquinixEquinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We provide interconnections to all the key clouds and networks, enabling businesses to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and...
-
Data Center Operations Specialist
1 month ago
Singapur, Singapore Equinix Full timeAbout the RoleEquinix is seeking a highly skilled Data Center Customer Operations III to join our team. As a key member of our operations team, you will be responsible for maintaining critical facilities infrastructure and delivering best-in-class service to our data center customers.Key ResponsibilitiesQueue Management / Reporting: Review work order...
-
Data Center Critical Facilities Engineer III
1 month ago
Singapur, Singapore Equinix Full timeAbout EquinixEquinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We provide interconnections to all the key clouds and networks, enabling businesses to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and...
-
Data Center Critical Facilities Engineer III
2 weeks ago
Singapur, Singapore Equinix Full timeAbout UsEquinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We provide interconnections to all the key clouds and networks, enabling businesses to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and...
-
Data Center Solutions Engineer
2 weeks ago
Singapur, Singapore Vantage Data Centers Full timeAbout Vantage Data CentersVantage Data Centers is a leader in the data center industry, committed to creating a workplace of inclusion, equity, respect, and acceptance. We celebrate diversity and strive to learn from each other's experiences.Job SummaryThe Customer Solutions Engineer is a key member of our sales solutions and engineering team, responsible...
-
Data Center Critical Facilities Engineer III
3 months ago
Singapur, Singapore Equinix Full timeWho are we? Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring to Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders...
-
Data Center Operations Specialist
1 month ago
Singapur, Singapore Equinix Full timeJob SummaryEquinix is seeking a highly skilled Data Center Customer Operations III to join our team. As a key member of our operations team, you will be responsible for conducting circuit maintenance, installations, and advanced testing.ResponsibilitiesInstallations: Racks and stacks customer equipment, installs intra-cage fiber tray, ladder rack, customer...
-
Data Center Solutions Engineer
1 month ago
Singapur, Singapore Vantage Data Centers Full timeAbout Vantage Data CentersWe are a workplace of inclusion, equity, respect, and acceptance, celebrating diversity and seeking opportunities to learn from each other's experiences.Job SummaryThe Customer Solutions Engineer will support the successful development and execution of a technical solutions program. This key sales solutions & engineering team member...
-
Data Center Solutions Engineer
4 weeks ago
Singapur, Singapore Vantage Data Centers Full timeAbout Vantage Data CentersWe're committed to creating a workplace of inclusion, equity, respect, and acceptance. Our diverse team celebrates individuality and strives to learn from each other's experiences.Job SummaryThe Customer Solutions Engineer plays a critical role in supporting the successful development and execution of technical solutions programs....
-
Data Center Logistics Specialist III
1 month ago
Singapur, Singapore Equinix Full timeAbout EquinixEquinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Our mission is to provide a trusted platform for digital leaders to bring together and interconnect foundational infrastructure at software speed.Job SummaryWe are seeking a Logistics Specialist to join our operations team. As a Logistics...
-
Data Center Operations Specialist
1 month ago
Singapur, Singapore Equinix Full timeJob SummaryAs a Data Center Customer Operations III, you will be responsible for conducting circuit maintenance, installations, and advanced testing. This role requires a strong understanding of network infrastructure and the ability to work independently in a fast-paced environment.ResponsibilitiesInstallations: Racks and stacks customer equipment, installs...
-
Data Center Solutions Expert, APAC
4 weeks ago
Singapur, Singapore Vantage Data Centers Full timeAbout Vantage Data CentersVantage Data Centers is a leading provider of data center services, committed to delivering high-quality infrastructure solutions to hyperscalers, cloud providers, and large enterprises. Our mission is to power, cool, protect, and connect the technology of the world's most innovative companies.Job SummaryWe are seeking a highly...
-
Data Center Site Acquisition Specialist
1 month ago
Singapur, Singapore Vantage Data Centers Full timeAbout Vantage Data CentersVantage Data Centers is a leading provider of data center services, committed to delivering high-quality, reliable, and sustainable solutions to its customers. Our team is dedicated to creating a workplace of inclusion, equity, respect, and acceptance, where diversity is celebrated and opportunities for growth and development are...
-
Data Center Operations Specialist
4 weeks ago
Singapur, Singapore U3 Full timeJob Title: Data Center OperatorU3 Infotech is seeking a highly skilled Data Center Operator to join our team. As a Data Center Operator, you will be responsible for ensuring the smooth operation of our data center facilities.Key Responsibilities:Monitor and respond to incoming tickets for processing from the ticketing portal or via email, adhering to Service...
-
Data Center Site Acquisition Specialist
2 weeks ago
Singapur, Singapore Vantage Data Centers Full timeAbout Vantage Data CentersVantage Data Centers is a leading provider of data center infrastructure, committed to delivering high-quality, reliable, and sustainable solutions to hyperscalers, cloud providers, and large enterprises.Our mission is to empower businesses to thrive in a rapidly evolving digital landscape, while fostering a culture of inclusion,...
-
Data Center Logistics Specialist III
2 weeks ago
Singapur, Singapore Equinix Full timeAbout the RoleEquinix is seeking a skilled Logistics Specialist to join our operations team. As a key member of our team, you will be responsible for coordinating and managing the movement of equipment, materials, and supplies within our data centers.Key ResponsibilitiesCoordinate with cross-functional teams to ensure timely delivery and accurate inventory...
-
Data Center Operations Specialist
1 month ago
Singapur, Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeJob Title: Data Center OperatorAt PERSOLKELLY SINGAPORE PTE. LTD., we are seeking a highly skilled Data Center Operator to join our team. As a Data Center Operator, you will be responsible for managing and maintaining large-scale data center infrastructure and facilities for continuous 24x7 operations in rotating shifts.Key Responsibilities:Support...
-
Data Center Operations Specialist
1 month ago
Singapur, Singapore DIGITAL REALTY Full timeAbout the RoleThe Data Center Operations Specialist will be a key member of the site-level Data Center Operations team at Digital Realty, responsible for ensuring the smooth operation of our data center properties. This role requires a strong understanding of data center operations, including the maintenance and repair of mission-critical equipment and...