Service Management Officer

2 weeks ago


Singapur, Singapore NCS Full time

Are you looking for value adding and impactful work?
Do you want to make a difference with your expertise?

With us, you’ll be able to make it happen.

NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.

We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What we do

We drive our passion for harnessing technology.
We bring people and technology together.
We advance communities and transform industries.

We’re searching for a Service Management Officer (Network) to be part of our diverse team of talent here at NCS

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you

What we seek to accomplish together:

Ensures operational services are delivered in accordance to project requirements. Monitor and report to client on the SLA/KPI of the in-scope networks, grouped under the network technology family. Ensure respective operational service levels are met. Provide monthly summary and/or progress report on Networks health Operation risks Status of Change Request / Service Request List of Solved/Unsolved Problems under Network category. Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project, service delivery and maintenance support. Monitor and update client on operation concern and/or compliance matters and propose resolution. Review all incidents that do not meet SLA or OLA. Ensure incidents are handled as defined in the Incident Management Process. Plan, co-ordinate, manage and control the changes to infrastructure so that it adheres to the Change Management Processes. Review changes in network software and hardware currency and establish upgrade plan to maintain a supportable Infrastructure. Conduct and/or participate in management update meetings - CCC , Operations, Service Review, Audit and Management Meeting. Review reports from Operations & Support (O&S) project teams within the network category. Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise. Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes. Prepare Management plan and submit compilation to the Client annually.

A little about you:

BSc degree in Computer Science or similar relevant field Have eight (8) years of working experience in the Information Technology (IT) field, especially in the area of network planning, implementation, operation and management Have at least five (5) years of experience in leading a team in a similar capacity Have good working knowledge managing enterprise network, technically competent in LAN/WIFI, RADIUS/TACACS+ and WAN technologies Hands on experience in networking, routing and switching, TCP/IP Good understanding of network protocols and standards to manage firewalls and perform the security investigations Experienced with firmware/configuration backup/restore, log review, network performance tuning In depth knowledge of best practices around management, control, and monitoring of network infrastructure Outstanding organizational and time management skills
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