People Operations Associate

3 months ago

Singapur, Singapore PIMCO Full time

RESPONSIBILITIES

Employee/HR Client Inquiry Case Management: Efficiently respond to employee inquiries and HR client requests, providing timely and accurate resolutions to questions related to HR policies, benefits, payroll, and other HR-related matters. Serve as an escalation point for complex inquiries and maintain robust case management systems. Employee Support: Deliver essential, thoughtful, accurate, and timely support to address the individual HR needs of employees and managers, in alignment with PIMCO's policies. Champion exceptional employee service by creating the best possible experience throughout the employee lifecycle. Analyze inquiry-related data and insights to identify themes and improve the overall employee experience. Onboarding Operations: Oversee the end-to-end onboarding process for new hires/contingent workers, including communication with new hires and hiring managers, conducting background checks, partnering with Employee Relations to resolve issues, liaising with external vendors for visa sponsorship, managing documentation, ensuring regulatory compliance, and completing Right to Work Checks. Provide a best-in-class onboarding experience by ensuring system and technology readiness for new hires and completing relevant processes in PIMCO’s Human Capital Management (HCM) system, Workday. Data and Transaction Operations: Execute data transactions in HR systems with precision, generate reports, and ensure accuracy in all executions. Knowledge Management: Assist in the creation, review, and updating of HR knowledge across various operational areas. Follow up with team members or stakeholders on questions and clarifications to ensure information is accurate and relevant. Policy Compliance: Understand and execute PIMCO's end-to-end HR business processes and policies. Stay current with HR policies, procedures, and legal requirements to ensure compliance. Assist in the development and implementation of HR policies and procedures as needed. Process Documentation: Contribute to the creation and review of POPs business processes, end-to-end workflows, and standard operating procedures (SOPs). Communication Operations: Support the delivery of clear, engaging, and impactful communications to employees. Process Improvement: Identify and support process improvement initiatives, working globally and cross-functionally across teams and the business. HR Subject-Matter-Expert (SME) Partnership: Collaborate with various HR SMEs on operational activities and projects to leverage their expertise and ensure successful outcomes.

REQUIREMENTS

Bachelor's degree in Human Resources, Business Administration, or a related field from an accredited university 2+ years of experience in HR operations or Shared Services, employee/HR client inquiry case management, and/or hiring and onboarding. Knowledge of HR systems such as Workday and/or ServiceNow, Qvidian with an affinity for technology, ability to think with a “tech approach,” and interest in HR technologies Strong knowledge of HR policies, procedures, and employment laws. Excellent communication and interpersonal skills, with the ability to effectively interact with employees at all levels of the organization Exceptional attention to detail, organizational skills and immaculate follow up. Ability to handle sensitive and confidential information with discretion. Strong problem-solving and analytical skills. Ability to work independently and as part of a team in a fast-paced environment. Proactive, results driven, open to feedback and overall a collaborative colleague.

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