Unit Head, NPL
2 weeks ago
Description
Job Summary:
Manage, strategize, and lead teams to deliver the budgeted plan, maximise recovery for bad debt unsecured portfolio.
Oversee portfolio and performances of external debt collection agencies.
Analyze performance trends and manage KPI’s for Delinquency, NPL & Recovery results.
Manage customer complaints received via BNM and Customer Advocacy/Branches.
Duties and Responsibilities:
Financial
Maximise Bad Debt Recovery: For written off accounts (above 180 days past due) for Unsecured, including Secured shortfall accounts. Lead and manage a team of recovery and debt collection professionals (internal & collection agencies) providing guidance, training, and support to achieve departmental goals and targets. Develop and implement strategies for effective debt recovery and collection activities, ensuring compliance with relevant laws and regulations. Monitor and manage the debt portfolio, including analysing delinquent accounts, identifying high-risk cases, and implementing appropriate recovery strategies. Review regular reports on debt recovery activities, including tracking progress, analysing trends, and providing recommendations for improvement.Compliance
Submission of CSA(Control Self-Assessment) and other relevant reports within due date. Ensure compliance with legal and regulatory requirements in debt recovery activities, including understanding and adhering to relevant laws, regulations, and industry best practices. Managing customer’s and regulatory complaints within the stipulated time-periodProcesses
Effective use of Debt Manager System to manage written off accounts with account segmentation, queuing, collections activity updates and timely follow up. Continuously review and enhance debt recovery processes, procedures, and systems to optimize efficiency and effectiveness. Review Collection statistics and implement strategies to prevent flow through of accounts, control delinquencies, maximise bad debt recovery and minimise specific provisions. Assess the creditworthiness of debtors and evaluate the potential risks associated with different recovery strategies. Monitor and evaluate the performance of the recovery and debt collection team, providing feedback, conducting performance reviews, and implementing performance improvement plans when necessary. Manage staff resources and ensure smooth operations of the teams with Supervisors Monitor/engage in negotiations with debtors to establish repayment plans, settlements, or other arrangements to recover outstanding debts. Handle customer inquiries, complaints, and disputes related to debt recovery, ensuring a high level of professionalism and customer satisfaction. (including walk in’s)Human Capital
Build and maintain relationships with external stakeholders, such as lawyers, collection agencies or AKPK to support debt recovery efforts. Develop staff to a higher level of performance through coaching; appraisals and training Plan for continuity and succession of jobs by recognising and developing staff potential through assignments and leadership roles. Active staff engagement through two-way communication and focus group feedback Take on ad hoc projects and/or special tasks assigned by Head, CFS Collection and Strategy and Head of Department (HOD) Back up other colleagues during their absence to ensure no lapses in key processes.
Qualifications
Skill Sets / Attributes:
Practical knowledge on litigation process and understanding of regulatory requirements.
Accountability in meeting goals and delivering results.
Strong in process and workflow management for higher efficiency with decision making ability.
Resilient in facing challenges and setbacks with ability to remain positive, maintain composure under pressure, and motivate teams to overcome obstacles.
Adaptable and embrace change including digitization. Open to new ideas, flexible in approach, and can navigate through uncertainty and ambiguity.
Strong communication skills to convey expectations, and ideas effectively with good listening skills, providing feedback, and fostering open and transparent communication within teams.
Experience & Qualifications
Minimum 5 years of banking working experience.
Experience in managing Collections and Recovery processes, systems and understanding of unsecured products.
Leadership experience in guiding, inspiring, and influencing others.
Proficient in English and good writing skills.
Good knowledge of Microsoft Words, Excel, and PowerPoint.
-
Head of Collections
2 weeks ago
Singapur, Singapore OCBC Bank Full timeHead of Collections HY) Description Job Summary: 1.Manage collection shop for Consumer Financial Services and Emerging Business mainly through two sections by prevention section by performing dunning on arrears/excess/overdue and dormant accounts to proactively prevent accounts from turning NPL and recovery Section -Reduce Specific Provision and NPL...
-
Head of Collections
1 month ago
Singapur, Singapore OCBC Bank Full timeHead of Collections-(240000HY) Description Job Summary: 1.Manage collection shop for Consumer Financial Services and Emerging Business mainly through two sections by prevention section by performing dunning on arrears/excess/overdue and dormant accounts to proactively prevent accounts from turning NPL and recovery Section -Reduce Specific...
-
Singapur, Singapore 0780 Deutsche Bank Aktiengesellschaft, Asia Pacific Head Office Full timeDescription : Details of the Division and Team: Deutsche Bank ("DB") is committed to the highest standards of control in the areas of Anti-Money Laundering ("AML"), Sanctions & Embargoes, Anti-Bribery and Corruption and Anti-Fraud (collectively referred to as Anti-Financial Crime or "AFC"). All employees are required to adhere to these standards to...
-
Senior Executive, Loan Recovery
2 weeks ago
Singapur, Singapore RHB Singapore Full timeJob DescriptionPrimary ObjectiveTo manage a portfolio of Retail and non-Retail non-performing loans ("NPL") and formulating strategies for recovery action;To provide effective management information support for diligent monitoring of NPL accounts and in ensuring prompt follow up actions;To assist in periodic internal and regulatory reporting of NPLs in a...
-
Manager, Loan Recovery
4 weeks ago
Singapur, Singapore RHB Singapore Full timeJob DescriptionPrimary ObjectiveTo manage a portfolio of Retail and non-Retail non-performing loans (“NPL”) and formulating strategies for recovery action;To provide effective management information support for diligent monitoring of NPL accounts and in ensuring prompt follow up actions;To assist in periodic internal and regulatory reporting of NPLs in a...
-
Senior Executive, Loan Recovery
4 weeks ago
Singapur, Singapore RHB Singapore Full timeJob DescriptionPrimary ObjectiveTo manage a portfolio of Retail and non-Retail non-performing loans (“NPL”) and formulating strategies for recovery action;To provide effective management information support for diligent monitoring of NPL accounts and in ensuring prompt follow up actions;To assist in periodic internal and regulatory reporting of NPLs in a...
-
FIrst VP, Unit Head Contact Centre Fraud
1 month ago
Singapur, Singapore United Overseas Bank Full timeFIrst VP, Unit Head Contact Centre Fraud & Scam Posting Date: 28-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...
-
Business Unit Head（新加坡）
1 month ago
Singapur, Singapore MicroPort Full time职位描述 Business Unit Head MicroPort 新加坡 新加坡 Summary Cover Microport Singapore all productsSales To manage Singapore One MP Portfolio To guide the local team in achieving set goals for the country About Microport MicroPort® was founded in in a small office in Shanghai China, where a group of dedicated individuals joined together by...
-
Singapur, Singapore United Overseas Bank Ltd. Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Executive Director, Group Head, Business Continuity and Resilience Location: Singapore (City Area), Singapore, SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of...
-
Singapur, Singapore United Overseas Bank Ltd. Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Executive Director, Group Head, Business Continuity and Resilience Location: Singapore (City Area), Singapore, SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than...
-
Head
2 weeks ago
Singapur, Singapore BDO Life Full timeThe Securities Dealing Head reports to BDO Singapore's Treasury Head and is responsible for overseeing and supervising the daily operations of the Securities Dealing Team to meet the objective of providing investors best execution and access to products after performing product due diligence and risk assessment, where required for recommended products. ...
-
Senior Officer, Unit Trust Operations, RIOC
4 weeks ago
Singapur, Singapore United Overseas Bank Full timeSenior Officer, Unit Trust Operations, RIOC Posting Date: 11-May-2023 Location: Alexandra (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...
-
VP, Head of Sales
2 weeks ago
Singapur, Singapore United Overseas Bank Ltd. Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: VP, Head of Sales - MICE, UOB Travel Planners Location: Singapore (City Area), Singapore, SG, 048624 Company: UOB Travel Planners PL About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and...
-
VP, Head of Sales
2 weeks ago
Singapur, Singapore United Overseas Bank Ltd. Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: VP, Head of Sales - MICE, UOB Travel Planners Location: Singapore (City Area), Singapore, SG, 048624 Company: UOB Travel Planners PL About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and...
-
Singapur, Singapore United Overseas Bank Ltd. Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Executive Director, Group Head, Business Continuity and Resilience Posting Date: 16 May 2024 Location: Singapore (Alexandra Area), Singapore, SG, 119954 Company: United Overseas Bank Ltd About UOB United...
-
FVP/VP, Central Treasury Unit, Group Treasury
1 month ago
Singapur, Singapore United Overseas Bank Full timeFVP/VP, Central Treasury Unit, Group Treasury & Research Posting Date: 31-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...
-
Head, Acquisition Strategy
1 month ago
Singapur, Singapore United Overseas Bank Full timeHead, Acquisition Strategy (Contract), Group Retail Posting Date: 28-May-2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in...
-
Head of MSAT
2 weeks ago
Singapur, Singapore 825 Glaxo Wellcome Manufacturing Pte Ltd Full timeGSK Vaccines is dedicated to simplifying processes and accelerating time to market through technological advancements. The company is committed to revolutionizing medicine and introducing innovative ideas. The Manufacturing Science & Technology (MSAT) department is seeking experienced technical leaders to ensure the safety, efficacy, and consistency of final...
-
Head of Underwriting
2 weeks ago
Singapur, Singapore CHUBB Full timeHead of Underwriting and Portfolio Management - Consumer Division Welcome to the job description for the role of Head of Underwriting and Portfolio Management within the Consumer Division. In this position, you will be leading a team dedicated to supporting underwriting, product development, and portfolio management functions for Accident & Health (A&H) and...
-
Head of Portfolio Solutions
2 weeks ago
Singapur, Singapore AIA Full timeAt AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. If you sound like that leader, read on. About the Role Join us as Head of Investment Solutions The main objectives of this position are to run and oversee AIA IM efforts and delivery of our investment services, solutions, and performance in the...
