Head of Collections

2 weeks ago

Singapur, Singapore OCBC Bank Full time
Head of Collections HY) Description

Job Summary:

1.Manage collection shop for Consumer Financial Services and Emerging Business mainly through two sections by prevention section by performing dunning on arrears/excess/overdue and dormant accounts to proactively prevent accounts from turning NPL and recovery Section -Reduce Specific Provision and NPL through rehabilitation; co-operative exit and security enforcement on NPL accounts.

2.Manage Collection Hub operations for Malaysia early delinquency accounts.

Job Description

Managing delinquent accounts for Consumer and Emerging Business products To manage specific provision (SP), NPL and delinquency ratios within budget Management of Prevention Teams by review with Unit Heads/Supervisors on prevention success rate on monthly basis; review monthly Specific Provision projections and proactively take preventive actions on accounts with large SP projections. Management of Recovery Teams by review with Unit Heads/Supervisors on NPLs recovery amount monthly basis; meetings with Unit Heads and implementing action plan to accelerate the recovery and/or rehabilitation of NPL accounts for write back of SP Management of Collection Operations by review collections activities and formulate collection strategies to improve collection and recovery performance; to review the performance and maximize usage of Debt Manager System; preparation of Capacity Plan; manage Collection Expenses within budget; responsible for Self-Assessment program; develop staff to a higher level of performance through personal coaching, appraisals and training and provide Collection support to new initiatives launched by business units Approving proposals under the NPL Approval Authority Limit on Credit & Operational matter; Debt Abandonment; provisions and write-off Maintain satisfactory control and compliance to internal, Group Office and regulatory policies and processes. Obtain satisfactory rating for Credit Risk Review (CRR), internal and regulatory audit. Support management's objective in improving staff engagement score (ESS) Ensure strict adherence to all credit policies, procedures, BNM guidelines, compliance, information security, etc Any other assignments given by the Bank from time to time as the Bank may deem fit Qualifications

Requirements:

Strong knowledge and hands-on experience in Collections and Recovery process; Knowledge and practical experience of litigation process as well as the regulatory requirements; Practical knowledge and experience on loans products, collections and recovery systems; Practical knowledge and experience in credit underwriting and risk; Experience in establishing plans, processes and managing resources.

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