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Hotel Services Executive

4 months ago

Singapur, Singapore Mandarin Oriental Hotel Full time

Hotel Services Executive (Concierge)

Apply now Position: Hotel Services Executive (Concierge) (Full time #536787)
Property / Office: Mandarin Oriental, Singapore
Location: Singapore

Job Responsibilities:

Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction. Manage room control, monitor availability and efficient release of rooms for arrival guests. Read through guests’ arrival report and see to all guest’s requests and needs according to MOHG established services by guest categories standards. Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel. Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information. Identify guests for meet and greet from the arrival and departure reports. Handling cashiering duties. Monitor major group movement and coordinate with the various departments. Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department. Attend scheduled meetings. Well-versed with Mandarin Oriental Hotel Group goals and information. Attends to guests with regards to general inquires, request and complaints. Meet and greet all the guests upon their arrival and /or departure. Extensively collect and gather all feedbacks from guests. Conduct Courtesy calls to guests during the course of their stays. Assist in VIP check in. Assist in major group movements. Perform any other duties as assigned by Superior.

Advertised: 26 Feb 2024 Singapore Standard Time
Applications close:

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