APAC Technical Success Manager

1 month ago


Singapur, Singapore Mendix Full time
 As a Mendix Technical Success Manager (TSM) in our APAC team, you will engage with our strategic enterprise customers. You will provide proactive guidance on the use of our software and leading comprehensive low-code platform. You will gain an understanding of the IT infrastructure, internal processes, business needs & drivers, and team members within these accounts. As a TSM, you will adapt your knowledge and support to each of our customers' environments, facilitate collaboration between teams within Mendix and the customer, and advocate on behalf of the customers' needs.  If you are a problem solver, have a well-rounded, broad IT/Development background, are inquisitive by nature and if you are driven to make your customers' successful, this may be the role for you

You’ll help our customers drive digital innovation by:

Maintain a regular cadence with the customer to drive technical initiatives aligned to the predefined strategies Provides custodian of technical guidance/direction with respect to the Mendix platform Maintains a strong technical relationship with CIO and/or technical champion Define, document, and work on proactive strategies supported by the Customer Success / Expert Services / Research and Development team to drive adoption and expansion Own the customer's technology mapping as it relates to human resources, processes, and tools Proactively build relationships with customers to achieve loyalty Collaborate cross-functionally with internal groups (Presales, Sales, Support, Customer Success, R&D/Product, Professional Services) Liaise with R&D to drive platform enhancements to drive adoption and/or expansions Stay up-to-date and be able to judiciously report on roadmap and strategies; especially those pertinent to defined customer base Learn the platform, best practices, and stay updated on the latest releases and capabilities Provide guidance to CSMs on how to best direct technical issues

Requirements:

7+ years of diverse SaaS based experience including, but not limited to development, consulting, pre-sales, engineering, etc Well versed in complex application architecture, aPaaS, PaaS and cloud technologies Ability to manage and grow enterprise customer relationships Passionate about building long term and lasting relationships A strong communicator with excellent attention to detail Outstanding written and verbal communication skills - ability to present and communicate to senior customer stakeholders Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment Ability to manage in a heavily matrixed environment

Benefits

We provide generous benefits that support our employees’ wellbeing, no matter where they’re located. We also offer region-specific benefits, like fully-stocked office kitchens, commuter perks, and more

Flexible, hybrid working

Flexible paid time off

Medical, Dental, and Vision Coverage

401k matching

Wellness benefits

Siemens employee discounts

Bravely career coaching

Benefits may vary depending on location



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