APAC Technical Success Manager
1 month ago
You’ll help our customers drive digital innovation by:
Maintain a regular cadence with the customer to drive technical initiatives aligned to the predefined strategies Provides custodian of technical guidance/direction with respect to the Mendix platform Maintains a strong technical relationship with CIO and/or technical champion Define, document, and work on proactive strategies supported by the Customer Success / Expert Services / Research and Development team to drive adoption and expansion Own the customer's technology mapping as it relates to human resources, processes, and tools Proactively build relationships with customers to achieve loyalty Collaborate cross-functionally with internal groups (Presales, Sales, Support, Customer Success, R&D/Product, Professional Services) Liaise with R&D to drive platform enhancements to drive adoption and/or expansions Stay up-to-date and be able to judiciously report on roadmap and strategies; especially those pertinent to defined customer base Learn the platform, best practices, and stay updated on the latest releases and capabilities Provide guidance to CSMs on how to best direct technical issues
Requirements:
7+ years of diverse SaaS based experience including, but not limited to development, consulting, pre-sales, engineering, etc Well versed in complex application architecture, aPaaS, PaaS and cloud technologies Ability to manage and grow enterprise customer relationships Passionate about building long term and lasting relationships A strong communicator with excellent attention to detail Outstanding written and verbal communication skills - ability to present and communicate to senior customer stakeholders Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment Ability to manage in a heavily matrixed environment
Benefits
We provide generous benefits that support our employees’ wellbeing, no matter where they’re located. We also offer region-specific benefits, like fully-stocked office kitchens, commuter perks, and more
Flexible, hybrid working
Flexible paid time off
Medical, Dental, and Vision Coverage
401k matching
Wellness benefits
Siemens employee discounts
Bravely career coaching
Benefits may vary depending on location
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