Current jobs related to Senior Customer Success Manager - Singapur - Momos

  • Senior Customer Success Manager

    3 days ago

    Singapur, Singapore MongoDB Full time

    Job Title: Senior Customer Success Manager, OnboardingMongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries. We are seeking a highly skilled Senior Customer Success Manager to join our Onboarding team in Singapore.About the Role:This is a brand new team at MongoDB, and we are looking for someone...

  • Senior Customer Success Manager

    7 days ago

    Singapur, Singapore BlackLine Full time

    Job SummaryWe are seeking a highly skilled Senior Customer Success Manager to join our team at BlackLine. As a key member of our customer success organization, you will be responsible for delivering post-sales efforts to our assigned customers via a consultative customer success program strategy.Key ResponsibilitiesDevelop and execute customer success plans...

  • Senior Customer Success Manager

    2 weeks ago

    Singapur, Singapore BlackLine Full time

    Unlock Customer PotentialAt BlackLine, we're committed to empowering accounting and finance leaders to achieve Modern Finance. As a Senior Customer Success Manager, you'll play a critical role in delivering post-sales efforts to our onboarded customers, ensuring they maximize the value of our solutions.Key Responsibilities:Develop and execute customer...

  • Senior Customer Success Manager

    4 weeks ago

    Singapur, Singapore BlackLine Full time

    Job Description Get to Know Us: It's fun to work in a company where people truly believe in what they're doing!   At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 1, BlackLine has become a leading provider of cloud software that automates and controls the...

  • Senior Customer Success Manager

    2 weeks ago

    Singapur, Singapore Dynatrace Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Dynatrace. As a key member of our customer success organization, you will be responsible for driving customer value and growth across a portfolio of enterprise accounts in the APAC region.Key ResponsibilitiesDevelop and execute customer success plans to ensure...

  • Senior Customer Success Manager

    3 days ago

    Singapur, Singapore Dynatrace Full time

    Job Title: Senior Customer Success ManagerAt Dynatrace, we're revolutionizing the post-sales customer journey. As a Senior Customer Success Manager, you'll be at the forefront of this transformation, ensuring our enterprise customers realize and continue to see the value of their Dynatrace investment.Key Responsibilities:Be the trusted advisor and primary...

  • Senior Manager, APAC Customer Success Management

    2 months ago

    Singapur, Singapore Amadeus Full time

    Job TitleSenior Manager, APAC Customer Success Management (Airlines)Main responsibilities: Develop and implement comprehensive Customer Success strategies to improve customer satisfaction, support retention, and deliver account growth.Lead, mentor, and scale the Customer Success Management team to ensure they provide exceptional service and support to our...

  • Customer Success Manager

    2 months ago

    Singapur, Singapore Fitch Ratings Full time

    At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and...

  • Customer Success Manager

    4 months ago

    Singapur, Singapore Teradata Full time

    Customer Success Manager Location: Singapore Requisition Number: 218088 External Description: What You’ll Do You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned accounts across enterprise and public sector in Singapore. Inspire confidence...

  • Customer Success Manager

    2 months ago

    Singapur, Singapore Cornerstone OnDemand Full time

    We're looking for a Customer Success Manager This role is Remote, Singapore The Customer Success Manager is responsible for supporting the client’s adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is introduced to the client near the end of the implementation process...

  • Customer Success Manager

    3 days ago

    Singapur, Singapore Onfido PTE LTD (SG) Full time

    The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and...

  • Customer Success Manager

    2 weeks ago

    Singapur, Singapore Zendesk Full time

    Unlock Customer Success with ZendeskWe're seeking a highly motivated and driven individual to join our team as a Customer Success Manager. As a key member of our Customer Success organization, you will be responsible for building and fostering strong relationships with our customers to drive business growth and customer satisfaction.Key...

  • Customer Success Director

    3 weeks ago

    Singapur, Singapore Braze Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Director to join our senior leadership team at Braze. As a key member of our department, you will be responsible for owning our entire book of business within APAC, managing multiple teams, and taking ownership of their growth, development, and achievement.Key ResponsibilitiesBe a...

  • Customer Success Manager

    1 week ago

    Singapur, Singapore Zendesk Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Zendesk. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, driving customer success, and identifying opportunities for growth and expansion.Our ideal...

  • Customer Success Manager

    7 days ago

    Singapur, Singapore Hubble pte Full time

    {"title": "Customer Success Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Hubble pte. As a key member of our customer-facing team, you will be responsible for ensuring the success of our customers by delivering exceptional service and support.Key ResponsibilitiesDevelop and execute customer...

  • Customer Success Manager

    1 week ago

    Singapur, Singapore MongoDB Full time

    About the RoleMongoDB is seeking a seasoned Customer Success Manager to lead our Onboarding team in Singapore. As a key member of our Customer Success organization, you will be responsible for delivering a world-class customer onboarding experience that sets the stage for long-term customer success.Key ResponsibilitiesDevelop and execute strategies to...

  • Customer Success Manager

    3 weeks ago

    Singapur, Singapore TEKsystems Full time

    Job SummaryJob Overview:We are seeking a highly skilled Customer Success Manager to join our dynamic team at TEKsystems. In this role, you will be responsible for nurturing and developing relationships with key customer stakeholders, focusing on aligning business priorities with Microsoft's solutions to drive value and success.Key Responsibilities:Customer...

  • Customer Success Manager

    1 week ago

    Singapur, Singapore Cornerstone OnDemand Full time

    Customer Success ManagerWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Cornerstone OnDemand. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their business objectives through the effective use of our talent management solution.Key Responsibilities:Facilitate...

  • Customer Success Manager

    2 weeks ago

    Singapur, Singapore Teradata Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team in Singapore. As a key member of our Customer Success team, you will be responsible for driving business growth, customer value, satisfaction, and retention within assigned accounts across enterprise and public sector in Singapore.Key ResponsibilitiesDevelop and execute...

  • Customer Success Manager

    3 days ago

    Singapur, Singapore Red Hat Asia-Pacific PTE LTD Full time

    About the RoleThe Customer Success Executive is a key member of our team, responsible for ensuring our customers achieve success with our products and platforms. This role involves working closely with customers to develop success plans, lead technical engagements, and collaborate with internal and external teams to deliver value to our customers.Key...

Senior Customer Success Manager

5 months ago

Singapur, Singapore Momos Full time

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. 

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

The Role:

Momos is seeking a highly motivated and experienced Senior Customer Success Manager to join our dynamic Customer Success team. As a Senior Customer Success Manager, you will play a key role in ensuring our clients receive exceptional support and guidance. Your responsibilities will encompass deepening your understanding of Momos software, serving as the primary point of contact for clients, and providing strategic solutions to foster their business growth.

Primary Roles & Responsibilities:

1. In-Depth Product Knowledge:

  • Develop an extensive understanding of the Momos software, including its features, functionalities, and setup processes.
  • Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

2. Client Interaction:

  • Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
  • Address how-to questions and guide clients in navigating different tools within Momos, occasionally through virtual calls.

3. Issue Resolution:

  • Conduct thorough investigations and troubleshooting to resolve client issues promptly.
  • Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

4. User Support & Guidance:

Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.

5. Adaptability and Resilience:

Demonstrate composure, resilience, and flexibility as customer needs evolve and case volumes fluctuate.

Additional Responsibilities:

  • Communicate thoughtful, customized solutions that empower customers to progress and enhance their businesses.
  • Collaborate effectively with internal teams such as Customer Success, Account Managers, and Sales to identify opportunities for clients to leverage more of our platform or services.

Requirements

    • 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
    • Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
    • Proactive mindset, eager to learn, and committed to continuous professional development.
    • Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs.
    • Passionate about working with customers, dedicated to exceeding their goals.
    • Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
    • Collaborates effectively with cross-functional teams to drive positive outcomes for clients.
    • Demonstrates strategic thinking in identifying opportunities for account growth and ensuring long-term customer success.

  • Location: Singapore

Benefits

  • Private Health Insurance
  • Paid Time Off

Cultural Values

  • Mission-driven and fast-paced, entrepreneurial environment.
  • A collaborative and flat company culture.
  • Comprehensive private health insurance.
  • Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel).
  • Cross-cultural team bonding/networking.
  • Love Food? Join our Team

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.