Current jobs related to Customer Support Account Lead - Singapur - Trelleborg Sealing Solutions - Aerospace

  • Accounting Support Specialist

    4 weeks ago

    Singapur, Singapore SEAFRONT SUPPORT COMPANY PTE. LTD. Full time

    Job SummaryAs an Account Assistant at Seafront Support Company PTE. LTD., you will play a vital role in supporting the accounting department by handling various accounting tasks on a daily basis. Your responsibilities will include preparing financial statements, issuing receipts and invoices, and updating the financial database. You will also be responsible...

  • Customer Account Lead

    1 month ago

    Singapur, Singapore BDP International Full time

    Job Description Job Summary: As part of the development of Bridgenet Services (BNS) we are seeking to recruit a Customer Account Lead based in Singapore who will be responsible for managing a local customer relationships through implementation to operational stand-up. As a member of BNS operations you will be ensuring customer satisfaction through...

  • Customer Account Lead

    2 weeks ago

    Singapur, Singapore BDP International Full time

    Job Title: Customer Account LeadJob Summary:We are seeking a Customer Account Lead to join our team in Singapore. As a key member of our Bridgenet Services (BNS) operations, you will be responsible for managing local customer relationships, ensuring customer satisfaction, and driving business growth.Key Responsibilities:Manage customer relationships across...

  • Technical Support Customer Lead Engineer

    2 weeks ago

    Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full time

    Ciena Communications Singapore Pte. Ltd. is committed to our people-first philosophy.We prioritize a personalized and flexible work environment that empowers individual passions, growth, wellbeing, and belonging.As a technology company, we lead with our humanity—driving business priorities alongside meaningful social, community, and societal impact.Your...

  • Technical Support Customer Lead Engineer

    5 months ago

    Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

  • Technical Support Customer Lead Engineer

    2 months ago

    Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full time

    About Ciena Communications Singapore Pte. Ltd.Ciena Communications Singapore Pte. Ltd. is a technology company that prioritizes its people-first philosophy. Our teams enjoy a culture focused on providing a personalized and flexible work environment that empowers individual passions, growth, well-being, and belonging.Our MissionWe are committed to driving...

  • Technical Support Customer Lead Engineer

    4 weeks ago

    Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full time

    About Ciena Communications Singapore Pte. Ltd.Ciena Communications Singapore Pte. Ltd. is a technology company that prioritizes its people-first philosophy. Our teams enjoy a culture focused on providing a personalized and flexible work environment that empowers individual passions, growth, wellbeing, and belonging.Your RoleAs a Technical Support Customer...

  • Technical Support Customer Lead Engineer

    1 week ago

    Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full time

    About the RoleCiena Communications Singapore Pte. Ltd. is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities...

  • Customer Support Training Lead

    4 weeks ago

    Singapur, Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesRole/Job purposeThe CS Training Lead provides strategic leadership and oversight to the regional CS Training team, ensuring the delivery of effective learning and development initiatives that support business objectives and foster employee growth. This role manages the performance of the CS Training team, guiding and directing them to...

  • Customer Support Training Lead

    4 weeks ago

    Singapur, Singapore Wise Full time

    Job DescriptionRole/Job purposeThe CS Training Lead provides strategic leadership and oversight to the regional CS Training team, ensuring the delivery of effective learning and development initiatives that support business objectives and foster employee growth. This role manages the performance of the CS Training team, guiding and directing them to meet...

  • Customer Support Training Lead

    4 weeks ago

    Singapur, Singapore Wise Full time

    Job Description Role/Job purpose The CS Training Lead provides strategic leadership and oversight to the regional CS Training team, ensuring the delivery of effective learning and development initiatives that support business objectives and foster employee growth. This role manages the performance of the CS Training team, guiding and directing them...

  • Customer Support Training Lead

    4 weeks ago

    Singapur, Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

    Job Title: Customer Support Training LeadWe are seeking a highly skilled and experienced Customer Support Training Lead to join our team at WISE ASIA-PACIFIC PTE. LTD. in Singapore.Job Summary:The Customer Support Training Lead will be responsible for providing strategic leadership and oversight to the regional CS Training team, ensuring the delivery of...

  • Customer Support Training Lead

    4 weeks ago

    Singapur, Singapore Wise Full time

    Job Title: Customer Support Training LeadAt Wise, we're looking for a highly skilled and experienced Customer Support Training Lead to join our team in Singapore. As a key member of our Learning and Development team, you will be responsible for leading the APAC Customer Support Training Team and developing training programs that drive business results.Key...

  • Customer Support Training Lead

    2 weeks ago

    Singapur, Singapore Wise Full time

    Job Title: Customer Support Training LeadJob Summary:The Customer Support Training Lead will be responsible for leading the APAC Customer Support Training Team, based in Singapore. This role will provide strategic leadership and oversight to the regional CS Training team, ensuring the delivery of effective learning and development initiatives that support...

  • Customer Support Director

    1 week ago

    Singapur, Singapore airbus Full time

    Job Description:Job ObjectivesThe Airline Customer Support Director is responsible for driving Airbus' Airline support and service strategy to ensure an aligned approach. This role assists other Business Units to achieve their objectives while satisfying the Airline.In-line with the Global Account Management (GAM) concept, the Airline Customer Support...

  • Customer Account Manager

    1 month ago

    Singapur, Singapore BDP International Full time

    Job Title: Customer Account LeadJob Summary:We are seeking a Customer Account Lead to join our team in Singapore. As a key member of our Bridgenet Services (BNS) operations, you will be responsible for managing local customer relationships, ensuring customer satisfaction, and driving regional expansion.Key Responsibilities:Support current business in APAC,...

  • Account Assistant

    4 weeks ago

    Singapur, Singapore SEAFRONT SUPPORT COMPANY PTE. LTD. Full time

    Roles & Responsibilities provides support to the accounting department by handling general accounting tasks on a daily basis. include preparing financial statements, issuing receipts and invoices and updating the financial database.Tell employers what skills you haveAccounts PayableMicrosoft OfficeMicrosoft ExcelTaxPayrollAccounting SystemData EntryBank...

  • Customer Account Manager

    3 weeks ago

    Singapur, Singapore BDP International Full time

    Job Title: Customer Account LeadJob Summary:We are seeking a Customer Account Lead to join our team in Singapore. As a key member of our Bridgenet Services (BNS) operations, you will be responsible for managing local customer relationships, ensuring customer satisfaction, and driving regional expansion.Key Responsibilities:Work closely with the BNS...

  • Customer Support Training Lead

    2 weeks ago

    Singapur, Singapore Wise Full time

    Job Title: Customer Support Training LeadJob Summary:The Customer Support Training Lead will be responsible for providing strategic leadership and oversight to the regional CS Training team, ensuring the delivery of effective learning and development initiatives that support business objectives and foster employee growth. This role will manage the...

  • Customer Support Director

    5 months ago

    Singapur, Singapore airbus Full time

    Job Description: Job ObjectivesThe role of the Airline CSD is to collate and internally drive Airbus' Airline support and service strategy to ensure an aligned approach, and to assist other Business Units to achieve their objectives, whilst satisfying the Airline.In-line with the Global Account Management (GAM) concept, the Airline CSD leads the In-Service...

Customer Support Account Lead

3 months ago

Singapur, Singapore Trelleborg Sealing Solutions - Aerospace Full time

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?

 

1.  Summary of the role

 

The Customer Support Account Lead (CSAL)  is responsible for executing processes and strategies for key Aerospace accounts.  These duties may include planning, directing, evaluating, and monitoring supply and logistics activities to ensure optimized delivery and profitability.  This role focuses heavily on customer satisfaction and will need to work closely with Aerospace Hub APAC (AHAPAC) Sales Engineers, Quality Engineers, Customer Support Manager and Management to align customer requests and expectations to the organization.  Additionally, this role should strive to enhance the efficiency of processes and work instructions with the site Customer Support Manager (CSM).

This role does not have direct reports but will need to lead and coordinate work activities with members of the team local and region.  This may include leading meetings, trainings, conferences participation, quarterly business reviews, and some outside sales activities.  The CSAL serves as a point of escalation relating to customer satisfaction, problem solving, and conflict/issue resolution sometimes requiring unique and out-of-box thinking or solutions. 

In some situations, the CSAL may handle accounts within a team or solo.  As a result, they may be required to perform additional duties as needed to support accounts, ie. contract review, order entry, OTD/ order management, quotations, and purchasing activities.  

 

2.  Tasks and Responsibilities

The CSAL can have a variety of tasks and responsibilities that may include but are not limited to:

Customer Management:

·       Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion

·       Evaluate customer orders and demand against supplier deliveries in order to meet and exceed OTD targets

·       Customer inventory management planning and monitoring

·       Interface with internal teams and external customers to proactively resolve contract issues to minimize risk to the organization

·       May be required to source and purchase product from internal and 3rd party sources to fulfil customer requirements 

Communication:

·       Understand and communicate changes to customer demand and forecasts as needed across the organization. Liaise with Hub, Supply Chain Management (SCM), Project Manager (PM), and Factory departments to ensure that all activities are aligned with Trelleborg and the Customer’s KPIs

·       Resolve delivery schedule problems and negotiate delivery schedule changes

·       Be able to influence others with indirect authority or persuasion to further advance the AHA Business strategy

Hub Operations:

·       Work with the BPM and AHAPAC tools to implement a continuous improvement culture to increase efficiencies  and profitability by:

o   Monitoring and improving customer satisfaction

o   Identifying, researching, developing, and implementing automation opportunities and improvements to the internal work processes

·       Manage the implementation of complex logistics/sales automation tools (EDI/DSE) for the Hub Customers in coordination with CSCs, the Sales Engineer (SE), and Information Technology (IT) teams

·       Provide proactive communication, analysis, and problem solving to team members

·       Develop and implement supply and logistics plans in coordination with AHA Program Manager (PM) and Supply Chain Management (SCM) such as Advanced Delivery Programs

Administrative:

·       Work with logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets.

·       Lead or assist with training of team members

·       Ensure full compliance with the Quality Management Systems (QMS) and Standard Operating Procedures in accordance with AS9100.

·       Assist AHA Quality by ensuring customer complaints and quality issues are accounted for and corrective actions are implemented across the entire supply chain

·       Assist GM in management reviews, business reviews, and business plans

 

3.  Education and Experience

·       Minimum 3 yrs. Customer Service, Operational, Supply Chain experience required

·       Leadership experience preferred

·       Associate degree required

·       Bachelor degree preferred

·       Proficiency in Japanese is required, with a minimum JLPT N2 level or equivalent. Candidates should be capable of conducting business communications, understanding complex documentation, and participating in meetings in Japanese.

·       Experience with ERP and/or CRM systems (JDE, BC, SAP ) beneficial

·       Experience in the Aerospace, Sealing, or Polymer industry is beneficial

·       Familiarity with AS9100 quality requirements is beneficial

·       Familiarity with technical prints (read and understand) is beneficial

4.  Competencies

·       Ability to communicate, coordinate, train and lead personnel

·       Possess high level of business acumen and ability to address problems in a logical order, and formulate plans and strategies

·       Execllent  written and verbal communication skills, to include people and relationship building skills

·       Customer driven with a positive, professional, determined attitude

·       Strong organizational skills with the ability to handle conflicting priorities with detail and accuracy

·       Strong analytical, decision making and problem solving skills

·       Strong basic math skills (addition, subtraction, marign calculations)

·       Proficiency in the use of Microsoft Office (Word,Excel, and PowerPoint)

·       Proven proficiency in the use of business operational software (Oracle JDEdwards, SAP)

·       Able to work independently and productivly with little supervision and direction.

·       Experience working in a multinational company or with international clients.

·       Knowledge of Japanese business etiquette and regulatory requirements related to order processing.

5.  Key Interfaces and Stakeholders

Develop and maintain strong working relationships with:

·       Outside customers

·       Internal co-workers

·       Internal Sales and Application Engineers

·       Internal purchasing department

·       Internal supply chain personnel

·       Business Process Manager

·       Factory personnel

·       Management

6.  Geography to cover and travel requirements

·       The CSAL position is a local position.

·       Manage Japan, SEA & Oceania account.

·       Limited travel requirements will be 10% to 15% per year.

·       Travel may be required internationally. Candidate must be able to travel outside of the US without restrictions.

7.  Behavioral Characteristics

Trelleborg’s Core Values:

·       Customer Focus

o   Working with customers to build long term relationships & partnerships

o   Delivering on our promises and commitments

o   Understanding the impact on our customers of our business decisions

·       Performance

o   Taking individual responsibility for personal objectives and results

o   Continuously improving our performance and delivering on committments

o   Encouraging a culture of continous improvement and teamwork

o   Setting clear objectives and measuring performance and providing continous feedback

·       Innovation

o   Develop innovative solutions to customer problems

o   Being proactive in initiating change and improvement

o   Sharing knowledge and experience through teamwork

o   Continuously challenging and asking ”why”

·       Responsibility

o   Respecting the culture, custom and rules of Trelleborg, our suppliers, and our customers

o   Communicate openly and accurately

o   Taking personal responsibility for our actions

o   Performing our duties to the best of our ability and with integrity