Product & Operations Analyst, MPO

4 weeks ago

Singapur, Singapore TikTok Full time

Team Introduction

As Monetization Product Operations (MPO), our goal is to help businesses have seamless experiences with our advertising solutions, by improving product through Voice of customer, strengthening our self-serve platforms and providing scaled technical support to our clients. Our team is based globally across Austin, Mountainview, London, Tel Aviv, Singapore, Tokyo & Sydney, providing global coverage for our internal and external stakeholders. Responsibilities- Perform regular monitoring of key business metrics, to provide on-time feedback to relevant stakeholders of the outliers or actionable trend observed- Prepare weekly/monthly/bi-monthly business review reports for leaders and key stakeholders to drive business decision making and alignment- Conduct in-depth analysis to derive insightful findings beyond the operational metrics, providing actionable insights for both market teams and product teams to improve business processes and systems- Provide ad-hoc analytical support to MPO leaders on high-impact projects and initiatives, be able to deep dive into transcript to identify SOP gaps and improvement areas- Safeguard internal dashboards and tools to ensure data sanctity and support teams data needs- Support team engagement initiatives (All Hands, Offsites), plan/conduct events for teams globally - Maintain team documents to ensure relevance (. data mapping, support schedules)- Collaborate with operational leaders to ensure smooth project execution, drive stakeholder communication/alignment, govern project timeline and ownership

Minimum Qualifications- BA/BS degree or above;- 3+ years in a digital marketing company, with proven experience in business analysis and project management- Practical skills and experience with data analytical & visualising tools such as Excel, SQL, Tableu- Strong business analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to details and data accuracy- Able to story-tell based on multiple data sources and business context to derive meaningful and strategic insights for the business- Excellent English written (clear document writing, presentation making) and verbal communication skills and strong operations skills with the ability to define process improvements- Ability to work cross-functionally with multiple teams and stakeholders; excellent relationship building, collaboration, negotiation and influence skill Preferred Qualification- Ability to work in a fast-paced, dynamic environment and adapt to changes

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