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Product Operations Manager, Operational Platform
2 weeks ago
Our team's mission is to enhance the advertising solutions for businesses, making sure they have smooth experiences. We achieve this by incorporating customer feedback, strengthening our platforms, and offering top-notch technical support to our clients.
Our global team is spread across various locations like Austin, Mountainview, London, Tel Aviv, Singapore, Tokyo, and Sydney, providing widespread coverage for both internal and external stakeholders.
Role OverviewAs the Product Operations Manager focusing on TikTok operational platforms, your role involves utilizing research and insights to innovate product solutions. You will be responsible for developing go-to-market strategies to boost product adoption and managing system configurations.
Your collaboration with Product, Operations, and Sales teams is key to identifying solutions and setting the strategic direction for more efficient product operations and customer support processes.
Responsibilities- Collaborate with internal stakeholders to understand their needs and drive inbound initiatives such as customer persona analysis and competitor intel to meet market requirements
- Work with product teams to shape feature development based on consumer insights
- Manage backend configurations like routing logic and user access to enhance operational efficiency
- Set goals, success metrics, and drive product adoption through various tactics such as sales enablement and client workshops
- Partner with internal users to provide market-based recommendations and scale them across the organization
- BA/BS degree or higher
- 5+ years of experience in customer operations or support teams using platforms like Zendesk, Salesforce Service Cloud, or Zoho Desk
- Excellent communication skills with a track record of collaborating across teams
- Process-oriented with a focus on optimizing operational processes
- Strong data analysis abilities
- Experience with Google, Meta, TikTok advertising solutions is a plus
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