Regional Director, Solution Design

2 months ago

Singapur, Singapore Hatch Asia Full time


Our Vision is to be the preferred talent partner in Asia to accurately identify and integrate high-potential talents for our clients and accomplish our candidates' career success.

Over the years, we have innovated and improved how we identify and assess talents to deliver our clients' successful talent strategies.

Our client has established itself as a renowned logistics company in the industry through rapid expansion over the last few years. Today, they have extensive distribution networks and services, including air and sea freight forwarding, warehousing trucking transportation, and courier services for door-to-door delivery.

You will lead a team in standardising, optimizing, and achieving compliance of the operational processes across Asia. This role is responsible for achieving cost-to-serve targets, driving process improvements, and supporting the commercial solution teams in their pursuit of business. You will collaborate with various teams to integrate services, ensure compliance with industry standards, and deliver continuous process improvements that meet both business and efficiency goals. 

The Challenges

Process Engineering & Performance Management

  • Lead the solution design, re-engineering, and enhancement of operational processes across all lines of business, ensuring stability, capability, and standardization to meet market requirements.
  • Oversee the Order-to-Cash (OTC) process, linking Front Line Operations (FLO) to Global Business Services (GBS) seamlessly across functions.
  • Ensure strict adherence to process standards, fostering consistency in service delivery across the region.
  • Continuously improve processes to meet business needs, conducting audits and reviews to streamline and automate operations.
  • Define and deploy operational KPIs that ensure top-tier service delivery, collaborating with regional teams and key account owners to align service levels with cost-to-serve goals.

Operations Excellence & Management

  • Develop and maintain systems to set performance standards and foster a performance-based culture.
  • Conduct statistical quality control and build robust data sources to measure process efficiency.
  • Manage vendor relationships, including service quality audits and rate negotiations, ensuring alignment with Service Level Agreements (SLA).
  • Implement continuous improvement initiatives, driving broader business benefits through standardized reporting and performance measurement methodologies.
  • Collaborate with regional leadership to monitor resource usage, drive productivity, and support cost-reduction initiatives.
  • Develop regular reports on operational performance, such as productivity, performance, and cost analysis, to drive data-informed decision-making.
  • Analyze operational data to identify issues and optimize service levels, efficiency, and overall process flows.

Solutions Engineering & Commercial Support

  • Collaborate with stakeholders on logistics and solutions engineering for complex commercial pursuits, integrating physical, information, and document-based solutions.
  • Support innovation and the development of new services to ensure alignment with market demands and business growth strategies.

Leadership

  • Lead and mentor a team, driving transformational change and enhancing operational performance.
  • Manage team resources, address performance issues, and identify training needs to boost productivity and staff development.
  • Inspire and engage teams across functions to achieve objectives, fostering a culture of continuous improvement and innovation.
  • Partner with commercial, regional leadership, and functional teams to effectively execute operational strategies and regional initiatives.

Financial Management

  • Support financial targets, review and manage the annual budget, presenting key findings and updates to senior leadership.
  • Monitor weekly operational performance based on agreed KPIs, ensuring budget and financial goals are met or exceeded.

What It Takes

  • Bachelors degree or equivalent in Business, Logistics, or a related field.
  • 8 years of experience in multinational corporations, ideally in transportation, freight, supply chain, or logistics.
  • Strong background in implementing LEAN and Six Sigma methodologies.
  • At least 5 years of management experience leading large teams (10+), preferably in global transportation.

Interested candidates, please click the "Apply To Position" Button.All information will be kept in the strictest confidentiality. 

Notification priority will be given to shortlisted candidates.
Employment Agency No: 11C5794

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