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DevOps Technical Support Manager APAC

2 months ago

Singapur, Singapore Hackuity Full time

Founded by experts from leading cybersecurity service providers, Hackuity reinvents Risk-Based Vulnerability Management (RBVM) to protect organizations worldwide:
Aggregate 80+ market-leading tools into a single pane of glass.
Prioritize vulnerabilities with our risk-based scoring algorithm.
Automate remediation specific to your attack surface.
Integrate your ecosystem to help security teams focus on what’s actually vulnerable – not on managing Excel spreadsheets. Hackuity’s platform breaks security silos and provides a unified view of your cyber exposure specific to your attack surface so you can remediate the real threats, faster. In short, Hackuity is your VOC enabler.

We are seeking a highly skilled and motivated DevOps Technical Support Manager to join our APAC team. The ideal candidate will possess expertise or experience in Kubernetes (k8s), cloud technologies and DevOps practices, along with a passion for delivering exceptional customer support. This role requires a proactive individual who is self-motivated, takes ownership of technical issues, and possesses excellent communication skills.

Tasks

Key Responsibilities:

  • Lead and manage the Technical Support team in the APAC region, ensuring timely and effective resolution of customer technical issues.
  • Provide expert-level support for Kubernetes (k8s) and cloud technologies, including troubleshooting, debugging, and problem-solving.
  • Collaborate with cross-functional teams, including Engineering and Product Development, to escalate and resolve complex technical issues.
  • Develop and maintain support documentation, knowledge base articles, and best practices to enhance the customer support experience.
  • Proactively identify opportunities for process improvement and implement solutions to optimize the support workflow.
  • Act as a liaison between customers and internal teams, advocating for customer needs and requirements.
Requirements

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Proven experience in a technical support or customer-facing role, preferably in a SaaS or software company.
  • Strong expertise in Kubernetes (k8s, OpenShift) and cloud technologies (e.g., AWS, Azure, Google Cloud Platform) and DevOps practices.
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
  • Exceptional communication skills, both verbal and written, with the ability to effectively communicate technical concepts to non-technical stakeholders.
  • Self-motivated and proactive mindset with a strong sense of ownership and accountability.
  • Ability to thrive in a fast-paced, dynamic environment and effectively prioritize tasks to meet deadlines.
  • Certifications such as Kubernetes Certified Administrator (CKA) are desirable.
  • Experience in team leadership or management is a plus.
Benefits
  • Challenging cybersecurity environment
  • Hybrid/remote work
  • Global team that loves what they do and who they work with
  1. HR interview with Laure
  2. Technical interview with Christopher


Fondée en 2018, Hackuity est une startup de cybersécurité qui développe une application SaaS de gestion des vulnérabilités informatiques : notre plateforme collecte, normalise et orchestre toutes les pratiques d'évaluation de la sécurité pour accélérer la remédiation chez nos clients.

Hackuity c’est aussi :

· 50 collaborateurs répartis entre Lyon, Paris, Singapour et Londres,

· une cinquantaines de clients abonnés,

· une levée de fonds de 12 millions d’euros en mars 2022.