(Pre-Opening) Guest Service Assistant
6 months ago
Responsibilities
This position will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for serviced residence guests.
Work closely with the Residence Manager & Deputy Residence Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries. Collaborate closely with Front Office Cashier on guests ‘arrival and departure. Establish contacts with house guests/long-staying guests and offer assistance when needed. Conduct courtesy calls to guests. Stay well-versed and updated on all tourist-related information. Maintain and manage stock of promotional materials for daily operations. Undertake any other duties assigned by superiors diligently and professionally.
Requirements
O-Level or equivalent Willing to perform rotating shifts Positive attitude with outgoing personality and good communication skills Experience in hospitality and knowledge of HMS will be advantageous-
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