Network Operations Center Engineer

2 months ago


Singapur, Singapore Sea Full time

Network Operations Center (NOC) provides essential monitoring and troubleshooting support for Shopee’s servers and services, as well as escalates problems to appropriate teams. As part of the team, you will aim to resolve Shopee’s system issues timely to bring Shopee's service quality to new heights.


Job Description

Monitoring Operation

Level 1 management, monitoring, and support for Shopee’s network infrastructure, servers and servicesMonitor Shopee’s services and respond to graph/log anomalies, system alertsIdentify issues according to SOPs and experience, escalate identified issues for resolution when necessaryProvide first-level troubleshooting and support on system issues and follow up proactively with internal or external parties for issue resolution progressWork in shifts: 12 hour per shift, 3 days day shift, 3 days off, 3 days night shift, 3 days off (Cycle continued)

Incident Management

Root cause analysis on critical system issues in ShopeeImprovement plans collection, evaluation and tracking within Shopee Engineering teamLoss budget control within multiple Shopee engineering stakeholders

Cross-Team Coordination

Support and connect local teams with engineering stakeholders on issues reporting, resolution and verificationCoordinate planned operations (e.g. Network maintenance) between Infra team and Shopee Engineering team

Monitoring Analysis

Summarise and report on monitored systems in a regular basis and convert data insights into actionable items

Monitoring Automation

Develop tools or automation scripts on above responsibilities to improve team's efficiency
Bachelor’s Degree in Computer Science, Engineering, Information Systems or related fieldsLess than 1 year of experience welcomedKnowledge of computer systems and computer networksCompetent in technical report writing and documentation

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