Duty Officer, Sentosa Express

6 months ago


Singapur, Singapore SMRT Corporation Ltd Full time

Job Purpose

Overall responsible for service delivery under his/her shift and acting as Point of Contact for Sentosa Development Corporation (SDC).

Responsibilities

Act as Point of Contact for Sentosa Development Corporation (SDC) for operation-related matters and incident handling Perform site supervision for the entire operations team to ensure that all operations Take responsibility for the management of Operation Command Centre (OCC), Train, and Station Operations  Take responsibility for train service delivery and train service performance indices  Provide leadership and motivating staff  Provide guidance to staff for incident control and recovery  Implement strategies to improve service level and control cost  Prepare contingency plan for business continuity  Conduct investigations into service disruptions or incidents and submit incident reports Conduct incident reviews and draft lessons learned as part of knowledge sharing for staff  Conducting exercises and drills to maintain a high standard of competence; ensure staff are competent and qualified for their respective roles Submit reports on system performance Require performing 3 rotating shifts, including weekends and Public Holidays

Qualifications & Work Experience

Prior experience in transportation industry / OCC operations will have an added advantage.

Skills

Strong written and oral communication skills. Proficiency in Microsoft Office Excel, PowerPoint and Word. An analytical mind and strong problem-solving ability.

Strides International Business is a business arm of SMRT Corporation Limited

Anchoring on strong operations, maintenance and service (OMS) experiences, transport planning expertise, as well as engineering capabilities, Strides International offers end-to-end design-build-operate-maintain-transfer solutions and services to deliver reliability and safe journeys



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