Duty Manager
1 month ago
This role is for a Duty Manager at Great World Serviced Apartments, a company under Allgreen Properties Ltd.
Key Responsibilities:
Administration Duties:
- Preparation of monthly birthday reports.
- Sorting and distribution of daily mail for residents.
Front Office & Cashiering Duties:
- Assisting with resident check-in and check-out procedures.
- Handling cash transactions, including payment receipt from residents.
- Preparing arrival and departure documentation.
- Assisting with keycard programming.
- Responding to resident requests and complaints in a prompt and courteous manner.
- Handling incoming calls and providing information on facilities, services, and events.
- Responding to emails from residents and other departments.
- Coordinating with other departments to resolve resident feedback or complaints.
- Posting miscellaneous transactions and receipts in the system.
Resident Events and Children's Activities:
- Participating in brainstorming sessions to suggest monthly resident events and children's activities.
- Assisting with sourcing services and products for events and activities.
- Executing and participating in events and activities.
Facilities:
- Assisting with daily routine inspections of facilities and reporting defects.
- Performing daily cleaning of the Starbucks self-serve kiosk.
- Assisting residents with booking facilities (Tennis Court, Collab, Meet & BBQ) and preparing facilities prior to commencement of booking sessions.
Requirements:
- At least 2 years of experience in hotel, serviced apartments, or customer service.
- Minimum GCE 'O' Level or Diploma in Hospitality/Tourism.
- Any 5 days work week including weekends and public holidays.
- Shift work (7:30am - 4:30pm / 1-10pm).
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