Duty Manager

1 month ago

Singapur, Singapore Marriott International Full time

Job Summary

The Duty Manager is responsible for driving the hotel's performance metrics, focusing on guest satisfaction, arrival experience, and staff service. This role requires close collaboration with the Loyalty Manager and At Your Service Manager to achieve set goals. The Duty Manager serves as the primary point of contact for guest concerns, feedback, and incidents, determining the best course of action for escalation to departmental leaders and management.

Key Responsibilities

Assist Front Office Leaders in training, evaluating, counseling, motivating, and coaching associates. Develop and maintain positive working relationships, supporting the team to reach common goals. Listen and respond appropriately to employee concerns, following company policies and procedures. Welcome and acknowledge guests, anticipating and addressing their service needs. Ensure adherence to quality standards, entering and locating information using computers/POS systems.

Job Duties and Responsibilities

Safety and Security

Familiarize yourself with the hotel's fire emergency announcement system and react immediately in case of an alarm. Work closely with the Hotel's CERT team and CMT team. Follow property-specific procedures for handling emergency situations, such as evacuations, medical emergencies, and natural disasters. Report work-related accidents or injuries immediately to the Loss Prevention team and management.

Policies and Procedures

Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Follow all company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.

Working with Others

Support all co-workers and treat them with dignity and respect. Handle all situations with integrity. Develop and maintain positive and productive working relationships with other employees and departments. Involve yourself in planning departmental meetings and gatherings. Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

Assists Management

Serve as a departmental role model or mentor, working alongside associates to perform technical or functional job duties. Encourage and motivate associates to perform their best, take responsibility for tasks and assignments, make decisions, and provide input on possible improvements. Ensure that all associates are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.

Check-in/Check-out/Cashiering (Duty Manager & Front Desk Duties)

Process all guest check-ins by confirming reservations in the computer system, verifying guest identity, requesting form of payment, rooms allocation, and issuing room keys in accordance with property policies and procedures. Secure valid form of payment prior to issuing room keys. Activate room keys using the electronic key machine and reissue new room keys to guests as necessary.

Guest Services

Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.

Security

Notify Loss Prevention/Security of any guest reports of theft. Report work-related accidents or injuries immediately to manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Job Requirements

  • Minimum Diploma in Hospitality Management/Hospitality Operations/Hospitality Services
  • At least 3 years of relevant working experience and supervisory level
  • Great knowledge about Singapore's tourism
  • Great presentation, communication, and problem-solving skills
  • Great knowledge of Hotel Operating System (Opera, Micros) and MS Office application software
  • Customer-oriented, pleasant, and outgoing personality
  • Well-organized and great follow-up skills
  • Great teamwork
  • Able to start work within a short notice period

  • Lounge Services Duty Supervisor

    1 month ago

    Singapur, Singapore Qatar Duty Free Full time

    Job Title: Lounge Services Duty SupervisorWe are seeking a highly skilled and experienced Lounge Services Duty Supervisor to join our team in Singapore. As a key member of our lounge operations team, you will be responsible for ensuring the smooth day-to-day operation of our lounge services.Key Responsibilities:• Liaise with airport ground services teams...

  • Lounge Services Duty Supervisor

    4 months ago

    Singapur, Singapore Qatar Duty Free Full time

    We are recruiting for Lounge Services Duty Supervisor based in Singapore. The selected candidate will assist in overall functioning of day-to-day operation and services of the lounge. Reports problems arising and potential situation that may lead to dissatisfaction of both customer and employees to the management, attempts to resolve issues as and when...

  • Duty Manager

    6 months ago

    Singapur, Singapore Dusit Thani Laguna Singapore Full time

    Job Summary and Responsibilities Night/Duty Manager is responsible for the effective and smooth overall operations of the hotels during their duty and must maintain a consistently high standard of customer service throughout the night shift and handles any guest concerns or complaint. Job Requirements • Diploma or Certificate or equivalent...

  • Duty Manager

    1 month ago

    Singapur, Singapore Kuok (Singapore) Limited Full time

    Job Title: Duty ManagerThis role is for a Duty Manager at Great World Serviced Apartments, a company under Allgreen Properties Ltd.Key Responsibilities:Administration Duties:Preparation of monthly birthday reports.Sorting and distribution of daily mail for residents.Front Office & Cashiering Duties:Assisting with resident check-in and check-out...

  • Duty Manager

    6 months ago

    Singapur, Singapore Accor Full time

    Company Description Mondrian Singapore Introduction A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore’s most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques. Now Mondrian arrives at...

  • Duty Manager

    2 weeks ago

    Singapur, Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesBe a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.As a Duty Manager, you will be tasked to:Assist associates with expediting payments. Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by...

  • Regional Manager Cargo Compliance- Singapore

    4 months ago

    Singapur, Singapore Qatar Duty Free Full time

    We are excited to announce that we are seeking a Regional Manager Cargo Compliance for Asia region based in Singapore. The role involves developing, implementing, and monitoring safety, security and operational compliance with regulatory and company standards for staff, stakeholders and suppliers. This position requires continuously assessing and improving...

  • Duty Manager

    1 month ago

    Singapur, Singapore The Standard Hotel Full time

    Key Responsibilities:Ensure seamless day-to-day operations in a proactive manner.Support and assist all Front Office operations.Welcome guests and visitors in a friendly, prompt, and professional manner.Ensure guests receive prompt, cordial attention and personal recognition, and resolve related issues.Understand and carry out duties in line with Hotel...

  • Duty Manager Position

    1 month ago

    Singapur, Singapore Far East Organization Full time

    Job SummaryWe are seeking a highly skilled and experienced Duty Manager to join our team at Far East Organization. The successful candidate will be responsible for ensuring the smooth operation of our hotel, supervising staff, and providing exceptional guest service.Key ResponsibilitiesOversee the daily operations of the hotel, ensuring efficient and...

  • Duty Manager

    6 months ago

    Singapur, Singapore The Standard Hotel Full time

    Responsibilities: Ensure the smooth running of operations on a day-to-day basis in a proactive manner. Support and assist all Front Office operations. Welcome guests and visitors in a friendly, prompt, and professional manner. Ensure that all guests receive prompt, cordial attention and personal recognition, and resolve related problems. Understand...

  • HSS Duty Manager

    6 months ago

    Singapur, Singapore PSA Singapore Full time

    Requirements Possessed a recognised Polytechnic Diploma or Degree with a minimum of 5 years’ relevant experience Holds leadership roles in SCDF or SPF SCDF Specialist track preferred (EMT, Hazmat, Marine) or SPF & security related experience preferred Possess excellent interpersonal skills to maintain rapport with internal and external parties ...

  • Regional Manager Cargo Compliance

    1 month ago

    Singapur, Singapore Qatar Duty Free Full time

    Regional Manager Cargo ComplianceWe are seeking a highly skilled and experienced Regional Manager Cargo Compliance to join our team in Singapore. The successful candidate will be responsible for developing, implementing, and monitoring safety, security, and operational compliance with regulatory and company standards for staff, stakeholders, and...

  • Duty Manager

    1 month ago

    Singapur, Singapore Accor Full time

    Job Summary:The Duty Manager is responsible for overseeing daily operations and ensuring guest satisfaction at Mondrian Singapore Duxton. This includes handling guest inquiries, resolving issues, and managing the front desk and team.Key Responsibilities:Take ownership and responsibility for Duty Management shiftsRecord incidents in the Duty Log and follow up...

  • Duty Manager

    5 months ago

    Singapur, Singapore Marriott International Full time

    JOB SUMMARY The Duty Manager is responsible for driving the hotel’s Balance Score Card which includes GuestVoice results mainly focusing on Overall Satisfaction, Arrival Experience, Elite appreciation, Staff Service Overall. The Duty Manager is also responsible for driving the contactless mobility index and shall work closely with the Loyalty Manager...

  • Duty Manager

    2 months ago

    Singapur, Singapore RECRUITPEDIA PTE. LTD. Full time

    Roles & ResponsibilitiesOur Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.Duties: Responsible for ensuring the smooth, efficient, and...

  • Duty Manager

    1 month ago

    Singapur, Singapore Dusit Thani Laguna Singapore Full time

    Job SummaryThe Night/Duty Manager is responsible for ensuring the smooth operation of the hotel during their shift. They must maintain a high standard of customer service and handle any guest concerns or complaints.ResponsibilitiesEffective management of hotel operations during night shiftsProviding exceptional customer service and resolving guest...

  • Duty Engineer

    6 months ago

    Singapur, Singapore Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Duty Engineer

    1 month ago

    Singapur, Singapore Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on mutual respect, a growth mindset, and a passion for delivering unforgettable moments for our guests.About the Role:The Duty Engineer plays a critical role in...

  • Duty Manager

    4 weeks ago

    Singapur, Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesRole DescriptionThis is a full-time on-site role for a Duty Manager position at Mondrian Singapore Duxton. The incumbent will be responsible for overseeing daily operations and ensuring guest satisfaction. They will handle guest inquiries and resolve any issues that may arise. The Duty Manager will also manage the front desk and...

  • Duty Airport Operations Manager

    1 month ago

    Singapur, Singapore Cathay Pacific Airways Limited Full time

    Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for...