Customer Service and Ticketing Officer

7 months ago


Singapur, Singapore Snaphunt Full time

The Offer

  • Fantastic work culture
  • Leadership Role
  • Flexible working options

The Job

Your responsibilities will include:

  • Greet guests warmly upon arrival and provide information about facilities, services, and safety rules.
  • Handle registration and ticket sales, ensuring all participants have signed appropriate waivers and received wristbands for entry.
  • Process transactions using cash registers and digital payment systems, including handling cash and giving correct change.
  • Answer telephone inquiries, providing information on pricing, party bookings, and general inquiries.
  • Maintain cleanliness and organization at the counter area and ensure all brochures and flyers are well-stocked and displayed.
  • Coordinate with party planners or hosts to check-in groups efficiently and distribute necessary party materials.
  • Monitor and manage inventory of tickets, wristbands, and other necessary supplies.
  • Ensure compliance with safety regulations and maintain a safe environment for all guests.
  • Assist in resolving any customer complaints or issues that arise at the counter.
  • Provide general support and information to staff and visitors to ensure a smooth operation of the playground.

The Profile

  • You have at least 1 year experience within a B2C Sales role, ideally within the Education, Media & Entertainment and Toys & Children's Products industry.
  • You have working knowledge of interpersonal, communication and customer service
  • You are a strong team player who can manage multiple stakeholders
  • You pay strong attention to detail and deliver work that is of a high standard
  • You possess strong analytical skills and are comfortable dealing with numerical data

The Employer

Our client is a mega indoor drive-play academy and playground featuring multiple Singapore icons including the Merlion, Gardens by the Bay and Changi Airport




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