Customer Service and Ticketing Officer
7 months ago
The Offer
- Fantastic work culture
- Leadership Role
- Flexible working options
The Job
Your responsibilities will include:
- Greet guests warmly upon arrival and provide information about facilities, services, and safety rules.
- Handle registration and ticket sales, ensuring all participants have signed appropriate waivers and received wristbands for entry.
- Process transactions using cash registers and digital payment systems, including handling cash and giving correct change.
- Answer telephone inquiries, providing information on pricing, party bookings, and general inquiries.
- Maintain cleanliness and organization at the counter area and ensure all brochures and flyers are well-stocked and displayed.
- Coordinate with party planners or hosts to check-in groups efficiently and distribute necessary party materials.
- Monitor and manage inventory of tickets, wristbands, and other necessary supplies.
- Ensure compliance with safety regulations and maintain a safe environment for all guests.
- Assist in resolving any customer complaints or issues that arise at the counter.
- Provide general support and information to staff and visitors to ensure a smooth operation of the playground.
The Profile
- You have at least 1 year experience within a B2C Sales role, ideally within the Education, Media & Entertainment and Toys & Children's Products industry.
- You have working knowledge of interpersonal, communication and customer service
- You are a strong team player who can manage multiple stakeholders
- You pay strong attention to detail and deliver work that is of a high standard
- You possess strong analytical skills and are comfortable dealing with numerical data
The Employer
Our client is a mega indoor drive-play academy and playground featuring multiple Singapore icons including the Merlion, Gardens by the Bay and Changi Airport
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