Asst Manager, Implementation

2 months ago


Singapur, Singapore Hatch Asia Full time


Our Vision is to be the preferred talent partner in Asia to accurately identify and integrate high-potential talents for our clients and accomplish our candidates' career success.

Over the years, we have innovated and improved how we identify and assess talents to deliver our clients' successful talent strategies.

Our client has established itself as a renowned logistics company in the industry through rapid expansion over the last few years. Today, they have extensive distribution networks and services, including air and sea freight forwarding, warehousing trucking transportation, and courier services for door-to-door delivery.

This newly created role will lead to outstanding service and process excellence in ocean, transport and warehousing solutions. This role focuses on developing and implementing new processes, products, services, and systems. You will lead the onboarding of new clients, oversee quality initiatives, monitor key performance metrics, and coordinate RFPs with profit and loss (P&L) owners.

The Challenges

Process & Service Management

  • Collaborate to document and measure business processes and develop services that align with customer requirements.
  • Conduct regional performance analyses, auditing KPIs and P&L by customer, and preparing customer report cards.
  • Drive operational improvements through audits, ensuring compliance and standardization across regions.

New Service & Business Implementation

  • Lead the implementation process for new customers, ensuring operational alignment and fulfillment of client needs.
  • Develop new services and products in line with customer expectations and regional business goals.

Technology & System Enhancements

  • Facilitate the development and rollout of new technologies, system enhancements, and automation initiatives aimed at boosting service quality and productivity.
  • Train operations teams on continuous improvement tools and problem-solving methodologies.
  • Identify and implement IT and automation projects to streamline workflows, improve efficiency, and enhance work environments.
  • Monitor and communicate supply chain disruptions to internal and external stakeholders.

Audits & Continuous Improvement

  • Plan and execute regular audits of country operations to ensure adherence to processes and training.
  • Champion key improvement initiatives, such as process redesign, EHS (Environmental, Health, and Safety), Six Sigma, and inventory cycle reductions.
  • Review new or updated logistics procedures to ensure alignment with workforce capabilities and operational processes.

What It Takes

  • Bachelor's degree or equivalent qualification.
  • 5 years of experience in international logistics, with strong knowledge of order management, freight forwarding, warehousing, and land transportation.
  • At least 2 years of experience facilitating workshops and training sessions as the lead Six Sigma Green/Black Belt certification is a plus.
  • Strong communication, facilitation, and coaching skills with the ability to work across departments.
  • Analytical and problem-solving expertise, with a passion for service excellence.
  • Project management experience, particularly in cross-functional teams.

Interested candidates, please click the "Apply To Position" Button.All information will be kept in the strictest confidentiality. 

Notification priority will be given to shortlisted candidates.
Employment Agency No: 11C5794



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