Business Analyst

Role Responsibilities

As a Lead Business Analyst in our cross-functional squads, you will support the Product Owners in driving the outcomes of the squad to deliver on their objectives and key results. You will work closely with the Product Owners in creating business requirements to achieve business goals and develop the overall product roadmap. You must have proficiency in AI/ML based advanced analytics and have experience in driving digital transformation projects in Wealth Management. 

We are looking for talented individuals who can be effective leaders with functional and operational expertise. You must be a strong communicator who builds trust-based relationships within the squad and amongst stakeholders. 

The candidate must possess 5 +years of experience in Banking / Wealth Management. The candidate must have proficiency in Data & Analytics and Recommendation systems which include Rule based, Decision trees, advance analytics and machine learning, as well as strong understanding of data platforms and data interfaces. Experience in solution designing and stakeholder management is a plus. 

Business

Create Business requirements and follow through with walkthrough with Technology team for functional implementation Create use cases / framework around the analytics space ( AI / NLP / NLU) Support the Product Owners for implementation of digital advisory tools from ideation, design, development, and adoption Identify, refine and document business requirements throughout the life cycle of implementation Design and develop platform and supporting data sources/interface Perform analysis and prepare test cases covering various scenarios Participate in UAT and ensure contribution towards successful delivery/implementation Ensure proper documentation and sign off from stakeholders are properly maintained Liaise with key stakeholders and reporting teams and with application vendors as applicable Maintain timely & Quality delivery of all tasks / activities assigned. Communicate efficiently the business process requirements to IT staff, program staff and stakeholder. Bridge vendor products and internal technology and build a best-in-class advisory platform, fully integrating investment ideas To liaise with external providers, research and evaluate tools and products, and onboard and collaborate where suitable, to increase Digital Advisory efficiency and effectiveness. To stay abreast of industry developments related to investment advisory and portfolio construction and incorporate best practices where possible

Processes

Awareness and adherence to advisory process of Advisory Frontline tools.

Risk Management

Awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance

Adherence to policies and control standards, ensuring compliance and operation within risk tolerance and risk appetite Maintain awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role. Responsible for delivering ‘effective governance’ within the deliverables and possessing the ability to constructively challenge relevant stakeholders and teams effectively. Ability and willingness to work through details with relevant control functions in an open and collaborative manner to achieve the desired governance outcome within the bank’s risk appetite. Work with global teams in Risk, Compliance and COO Office to ensure adherence to the Bank’s Risk framework, in the identification, assessment, mitigation, control and monitoring of risk.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

Investment Advisors, Team Heads, Relationship Managers, (PvB and Retail) Global WM Product Teams Global and Country Technology teams Product Owners across Digital Advisory and Client Journey Country WM Product Heads Group, Regional and Country WM COO teams

Other Responsibilities

Do the right thing: Be brave, be the change; Think client; Live with integrity Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures Better together: See more in others; How can I help? Build for the long term This Job Description should be read in conjunction with the relevant terms of reference, the Group’s Governance Manual which sets out responsibilities for establishing, maintaining and implementing the Group’s high-level systems and controls, policies and procedures, and the jobholder’s contract of employment.The jobholder acknowledges that he / she has understood and will abide by the responsibilities set out in the Governance Manual as well as ensure compliance with Group Code of Conduct, and the local regulators Statements of Principle and Code of Practice for Regulated roles. Standard Chartered is committed to diversity and inclusion. By providing equal opportunities we foster a work environment which embraces diversity and gets the best out of the broadest spectrum of people to sustain business performance and competitive advantage. We build an inclusive culture by demonstrating respect for each other’s unique strengths and perspectives to enable every employee to develop a sense of belonging, and have the opportunity to maximise their potential. The signed job description should be part of the job library and be used for Performance Management objective purposes, development needs, and hiring requirements as needed.

Our Ideal Candidate

MBA or CFA strongly preferred 5+ years experience in Digital banking initiatives especially on Mobile Banking, Online Banking, RM dashboard, or any other digital channels or devices. 5+ years experience in Digital & technology implementations, preferably in a large wealth management organization, handling complex implementations. 5+ years experience Product Delivery, Product Management or Product Owner Experience Experience in client personalization, digital analytics and recommendation systems Broad technology knowledge and comfort level, and history of successful matrix management while representing the wealth advisory business. Experience in managing teams across a global organization with senior stakeholders in various locations Experience with dealing with emerging technologies, proofs of concepts, driving pilots, and product evaluations utilizing innovative client engagement technology.. Proven experience in Scrum or similar Agile development methodology. Be a self-starter that thrives in the face of challenge, clearing obstacles with a resourceful and creative approach to problem-solving. Understanding the Customer Experience design and user experience principle Expertise in external vendor and product management

Skills

Strong intellect with superior analytical, problem solving and decision-making skills Strong interpersonal skills with the ability to collaborate with multi-functional, multi-cultural, multi-product teams to achieve superior results Strong communication skills – oral, written and presentation to explain complex or technical issues for a broad audience Strong ability to map the client requirements into functional specifications Experienced with designing customer journey’s Experienced with design and delivery of Digital applications such as Mobile applications Experienced with innovative projects / Proof of Concepts (PoC) using Analytics, AI and NLP technologies Experienced with managing delivery with scrum masters, technical developers and architects Ability to manage the effective planning, implementation, evaluation and sustainment of product backlogs, to ensure the achievement of anticipated benefits, using Agile methodology Good understanding of wealth management products and investments

Role Specific Technical Competencies

Agile Product Owner Business Analysis Customer Experience design and user experience principle Scrum or similar Agile development methodology

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