Food & Beverage, Casino Front of House Intern
4 months ago
Job Responsibilities
Work closely with Front-of-House team to support the day-to-day operations Upsell and promote chef recommendations and monthly specials to drive higher revenue for the outlet Cater to patrons’ F&B needs Contribute to the collective efforts to raise its Net Promoter Score for the year Interact with Casino patrons with the aim of delivering outstanding customer service Proactively solicit patron feedback to allow the outlet(s) to improve on its offerings and service Communicate with outlet(s) back-of-house team to ensure prompt preparation/replenishment of food during service and to streamline processes from the kitchen to the floor Gain greater confidence over the course of the internship in managing a small section/team during an operational shift Uphold high standards of hygiene, workplace safety and overall compliance with company policies, including dutifully tracking patron alcohol consumption in line with Responsible Service of Alcohol protocols Attend meetings, where needed to better understand the business relative to the roles of other internal stakeholdersJob Requirements
Education & Certification
Applicant must be a full-time matriculated student and with the following requirements: Aged 21 years and above Not under Exclusion Order (National Council on Problem Gambling)Gambling Regulatory Authority (GRA) License will be apply for selected applicants to perform authorized duties within Casino. Internship should contribute to school graduation requirementsCompetencies
A strong hospitality mindset with an inclination to serve Possess an open mind and a deep curiosity to learn Enjoys problem solving and can think out of the box in resolving problems and handling difficult situations Team-oriented approach to working with others Energetic and an excellent communicator Have a well-groomed, professional appearance Fluent in English and ideally Chinese. Knowledge of additional languages is advantageous, but not mandatory Aged 21 & above, willing to work in a smoking environment with 24-hour operating hoursYou agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.
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