Customer Success
4 weeks ago
Job Description
About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.Across its platforms,
We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. In this Role, youll get to: Support the team with the maintenance of relationships with local hotel partners, and coordinate with other departments involved in the assigned project Train new hotels on how to use the extranet, manage rates and availability on site Assist in activation of hotels in consultation with Market Managers to manage the supplier accounts Resolve all issues relating to accounting, allotment, notification, cancellations, etc. Participate in market and competition research Evaluate production and determine the follow-up action Prepare business review reports as necessary Co-ordinate the merchandising activities for hotel partners with special deals and promotions Responsible for timely and accurate delivery of content and photos for the new and existing hotels Manage other ad-hoc administrative requests and operative tasks What you'll Need to Succeed Detail oriented and fast learning capability Prior experience in the Travel & Tourism industry is a valuable asset, but we prioritize candidates who demonstrate a positive and results-oriented attitude Fluency in written and spoken English Ability to work independently Dynamic, positive, and a good team player Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint Legally authorized to work in the UK Relevant experience in e-commerce, marketing support, hotel reservation and coordination or revenue/yield management would be an advantage Energetic and enthusiast with a real desire to grow and learn Why We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Clickto learn more about What makes Click to learn more about This is a Trip Where Both Your Career and Life Can FlourishFind out more job opportunities at
Have a good trip, and see you soon
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