Customer Success Advocate
7 days ago
Customer Success Role
We are seeking a highly motivated and experienced Customer Success professional to join our dynamic sales force at FUJIFILM Business Innovation Singapore. As a Customer Success Advocate, you will play a critical role in driving customer success and satisfaction by developing strategic account plans, managing client relationships, and providing exceptional customer service.
Key Responsibilities:
- Develop and execute strategic account plans to align our services and solutions with client goals and drive value-added services.
- Manage client relationships, including developing positive relationships with customer shareholders, channel partners, sales counterparts, and executive sponsors.
- Act as the primary point of contact for all customer inquiries, concerns, and escalations, ensuring timely resolution and satisfaction.
- Develop customer engagement strategies and execute accordingly.
- Collaborate with clients to understand their business objectives, challenges, and opportunities.
- Provide ongoing training and support to clients to maximize the utilization and effectiveness of our offerings.
- Qualify, pursue, and close large-scale new services businesses and drive successful renewal.
Requirements:
- Bachelor's degree in Business Administration, Computer Science, or related field.
- Proven experience in customer success management, preferably within the IT services, Managed Services, and solutions industry.
- Strong understanding of IT hardware, cloud technologies, Managed Services, and software solutions.
- Independent ownership of work streams/projects and deliverables is a pre-requisite.
- A strong ability to collaborate internally with people across sales and corporate responsibilities.
What We Offer:
At FUJIFILM Business Innovation Singapore, we offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development.
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