Service Management Specialist
4 weeks ago
How you'll make an impact:
Responsible for executing, developing, implementing and maintaining Service Management processes that include Major Incident, Problem, Change, Transition Management, Service Reporting Build out Service Management processes around agile and waterfall methodologies Act as a change agent and as part of the team of experts leading and supporting teams in their Agile Framework journey Socialize, get buy-in and implement the agreed upon roadmap Ensure cross-value stream coordination and collaboration, drive highest productivity and better quality of service management across the organization Monitor service level performance and ensure deviations are quickly addressed Provide leadership and a quality focus to improve service availability and reliability Ensure compliance with Geotab’s processes and alignment with IT Service Management industry best practices and methodologies Provide guidance to support staff and assist in their training & knowledge development Establish and maintain management reporting on services such as Major Incident, Problem, Change Management and escalations Ensure that requirements for metrics & operational results are met by Delivery teams On-call flexible hours of work is required
What you'll bring to this role:
Post-Secondary Diploma/Degree in Computer Science, Information Systems, or equivalent experience required ITIL Foundations V3 or 4 is mandatory 8+ years of experience related to IT Management or other IT process oriented roles Experience working with Key Performance Indicators to drive business value Exposure and experience with IT Service Management to understand the importance of transitioning projects into the steady state service model Practical experience with Agile & Waterfall methodologies and Service Management tools such as Jira Proficiency and experience working with Cloud Services Strong practical experience with the ITIL framework Major Incident, Problem, Change Management, Measurement & Reporting as well as Transition Planning Comfortable with ambiguity and time spent outside of comfort zone acquiring new skills Strong interpersonal relationship building skills and the ability to manage stakeholder expectations Strong data & analytical skills with the ability to problem-solve to well-judged decisions Entrepreneurial mindset and comfortable in a flat organization Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides). A strong team-player with the ability to engage with all levels of the organization. If you got this far, we hope you're feeling excited about this role Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.How we work:At Geotab, we have adopted a working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technologyWe believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at . Click to learn more about what happens with your personal data.-
Information Technology Specialist
4 weeks ago
Singapur, Singapore Agricultural Research Service Full timeSummary This position is in the Agricultural Research Service (ARS), Headquarters (HQ), Office of the Assistant Chief Information Officer (ACIO) for the Research, Education and Economics (REE) Mission Area. The selectee is not required to report to a government office, however, the option to work in one of the Agency offices may be available. In this...
-
IT Specialist
4 weeks ago
Singapur, Singapore Office of Personnel Management Full timeSummary As a IT Specialist (ENTARCH) at the GS-2210-13, you will be part of CIO Federal IT Business Solutions, Office of Personnel Management. If selected, you will be responsible for DevOps Product Manager working directly with experienced IT Specialists and customer program offices on a variety of initiatives to facilitate their cloud migrations and...
-
Human Resources Specialist
4 weeks ago
Singapur, Singapore Indian Health Service Full timeSummary We are seeking individuals who are passionate about making a positive impact on an under-served community. Are you capable of performing content analysis, collaborating with hiring managers, conducting regulatory research, and drafting succinct evaluations? If you have a desire to assist others, we welcome you to become a part of our team and...
-
Civilian Officer
1 month ago
Singapur, Singapore Singapore Prison Service Full timeA CIVILIAN CAREER WITH SPS - ARE YOU THE ONE WE ARE LOOKING FOR? A civilian career with Singapore Prison Service (SPS) is one with many opportunities. You will be deployed to various units alongside uniformed officers. Management Executive Scheme (MXS) (i) Extended Management Executive Scheme (E-MXS) An executive who is appointed under the Extended...
-
Portfolio Valuations Specialist
3 weeks ago
Singapur, Singapore Millennium Management Full timePortfolio Valuations Specialist (Fixed Income) Job Function Summary The Portfolio Valuation Specialist will sit within the Macro team responsible for Portfolio Pricing & Valuations across Rates, Credit, and FX business at Millennium. The group provides a dynamic and fast-paced environment with excellent growth opportunities. Principal Responsibilities ...
-
Equal Employment Specialist
1 day ago
Singapur, Singapore Deputy Assistant Secretary for Office of Resolution Management Full timeSummary As a Equal Employment Specialist (Case Manager) you will work to promote a discrimination free work environment focused on serving Veterans by preventing, resolving, and processing Equal Employment Opportunity (EEO) discrimination complaints in a timely and high-quality manner.
-
Risk Management Specialist
4 weeks ago
Singapur, Singapore Risk Management Agency Full timeSummary This position is located in the Risk Management Agency, Deputy Administrator for Insurance Services, Jackson, MS Risk Management Regional Office. The position may be virtual only within the states of Arkansas, Kentucky, Louisiana, Mississippi, or Tennessee for highly qualified candidates. Location will be determined upon selection.
-
EEO Specialist
3 weeks ago
Singapur, Singapore Deputy Assistant Secretary for Office of Resolution Management Full timeSummary As the EEO Specialist (Senior Counselor), you will be responsible for assuring the work of the EEO Counselor team is carried out by performing a range of duties: mentor and coach counselors, counsel EEO complaints, and serve as a technical advisor,
-
Field Service Specialist
2 weeks ago
Singapur, Singapore Raute Group Full timeThe Electromechanical Specialist reports directly to the Service Manager and has responsibilities for the installation, maintenance, and troubleshooting of the woodworking machines for customers.ResponsibilitiesTechnical after Sales support to external, but also internal customers as required by the Company.Carry on site work as requested such as:Supervision...
-
Grants Management Specialist
1 month ago
Singapur, Singapore Department of Energy - Agency Wide Full timeSummary This position is part of the Office of Fossil Energy and Carbon Management - National Energy Technology Laboratory, Department of Energy. As a Grants Management Specialist, you will be responsible for administering and coordinating a complex grants portfolio including Cooperative Agreements and highly technical special projects. You will also...
-
Medical Services Specialist
4 weeks ago
Singapur, Singapore Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
IT Specialist/Assistant IT Manager
1 week ago
Singapur, Singapore MCI Global Full timeWe are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live &...
-
IT Cybersecurity Specialist
4 weeks ago
Singapur, Singapore Office of Personnel Management Full timeSummary As a IT Cybersecurity Specialist at the GS-2210-14, you will be part of CIO IT Security Management, Office of Personnel Management your role involves providing expertise in Cybersecurity and Information Security Continuous Monitoring (ISCM) Capability, threat intelligence, threat hunting, penetration testing, vulnerability management best...
-
Customer Service Specialist
1 month ago
Singapur, Singapore Neuron Mobility Full timeThe Role This role reports into the Customer Service (CS) Team Lead. The CS Specialist will handle a large volume of inbound and outbound calls, emails, and chats with proficient knowledge and efficiency. This person will also be able to effectively link user complaints, our product and technology to troubleshoot and provide insights to the internal...
-
Infectious Diseases Specialist
1 month ago
Singapur, Singapore Khoo Teck Puat Hospital Full timeAssociate Consultant / Consultant / Senior Consultant The Division of Infectious Diseases provides consultation on infectious disease related matter for both inpatient and outpatient services in Yishun Health. We are also actively involved in Infection Control and Antimicrobial Stewardship Program of our hospital. We are seeking accredited Infectious...
-
Institutional Custody Asset Servicing Specialist
3 weeks ago
Singapur, Singapore Best Careers and Opportunities Full timeJOB LOCATION: SINGAPORE JOB TITLE: INSTITUTIONAL CUSTODY ASSET SERVICING SPECIALIST We're looking for someone like you to: 1. Establish yourself as a trusted single point of contact for Institutional Clients and Banks & Regulated Brokers. 2. Answer clients’ questions on day-to-day use of our platform and post-trade related topics. e.g. securities...
-
Agency Services Specialist
12 hours ago
Singapur, Singapore Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Senior International UW Services Specialist
4 days ago
Singapur, Singapore Zurich Insurance Company Full timeJob Title: Senior International UW Services Specialist Location : Singapore The Opportunity : By joining the International Programs Department of Zurich Singapore, you will become one of the Business Unit’s subject matter experts to support the execution and servicing of both our producing (outwards) and receiving (inwards) business, as well...
-
Sales Specialist
1 day ago
Singapur, Singapore Barsan Global Logistics Full timeSales Specialist - Freight ForwardingWe are now seeking a full-time Sales Specialist to join our team at Barsan Global LogisticsThe main responsibilities will be: Developing freight pipelines to achieve sales targets for the Company.Increasing profitability by the growth of sales of services such as customs clearance, sea freight and air freight.Working...
-
Customer Service Specialist – English
4 weeks ago
Singapur, Singapore Agoda Full timeThe Opportunity: If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its...