Workspace Experience Team Leader

1 month ago

Singapur, Singapore Booking.com Full time
You are responsible to build and maintain an environment that supports teamwork, co-operation and performance excellence within your team. In partnership with the facility management team, making sure the operational services are up to standards and this standard is well maintained; working together with the Contract Manager and Procurement team on change control, costs, service levels and KPI’s. Staying aligned with the global and regional Real Estate and Workspace Services strategy, tools and guidelines.

Responsibility

As a Workspace Experience Team Lead you are primarily responsible to lead and manage a team of Workplace Experience Managers. This role is essential in aligning the support needs of each location with the capacity of your team. You will ensure a consistent approach to stakeholder management and transparent division of tasks. Look constantly for improvements of processes and procedures to guarantee operational efficiency.

People Manager
● Manage the Workspace Experience Managers ensuring regional alignment, supporting escalations and taking decisions based on facts and impact analyses
● Coach, train and develop your team, focusing on common goals and a culture of collective responsibility for success
● Develop and sustain a high-performing well motivated team

Demand Management
● Lead regional consistency amongst your team based on feedback tools, including surveys and focus groups.
● Develop and implement strategies to deliver a positive employee experience and drive company initiatives towards employee engagement
● Participate in RIMT (regional incident response team)

Facility Management Partnership
● Ensure the needs of the stakeholders are met, foster the relationship and identify opportunities to work smarter in partnership with the facility management team
● Represents local business needs in Operational Account Review Meetings and collaborates with the Contract Manager when there are contractual disputes, change control actions and feedback including escalations to resolve.
● Responsible to resolve queries and escalations received from the facility management team relating to Workspace Service deliverables

Community Building
● Collaborate with central teams to create an inclusive workspace experience, promoting the Booking values through the Workspace Experience Manager's across the region.
● Work with Regional business leaders to understand their needs and support in organizing key events.

Communication & Information
● Collaborate with key Regional stakeholders to ensure effective communication channels and initiatives that foster a sense of belonging and connection among employees
● Stay informed about industry trends and best practices related to workspace experience and community building through employee engagement

Requirement

● Customer Centricity and Stakeholder Management: Attitude and mindset of taking care of Booking’s employees so that they can focus on and deliver their best work. Having a positive ‘can do’ approach
● Demand Management: Understanding and experience of all aspects of Workspace Services. Experience analyzing data and creating
● Relationship & Community Building: Understanding and experience of building communities in addition to strong relationships with peer and team partners. Able to build a relationship of mutual trust and handle complaints and concerns in a sensitive way
● Organizational Skills: Excellent attention to detail and employee oriented with excellent time management skills
● Problem-Solving and Decision-Making: Sense of responsibility and ability to take ownership, be solution driven and proactive. Ability to identify needs and delegate responsibilities within team members to promote company culture that reflects our Booking values and employee engagement. Having good decision making skills
● Change Management: Embrace change and show flexibility
● People Management: previous people management experience required

Pre-Employment Screening:

 If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

  • Google Workspace Support Engineer

    4 weeks ago

    Singapur, Singapore Sea Full time

    Corporate IT is the backbone of our business. Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support...

  • Team Leader

    4 weeks ago

    Singapur, Singapore THE WRITE CONNECTION PTE. LTD. Full time

    Roles & ResponsibilitiesThe Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.We...

  • Team Leader

    4 weeks ago

    Singapur, Singapore THE WRITE CONNECTION PTE. LTD. Full time

    Roles & ResponsibilitiesThe Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.We...

  • Team leader

    6 days ago

    Singapur, Singapore Information consult company Full time

    Job Title: team leader Job Region: Philippines, Nigeria, Kenya Industry: Communication REQUIREMENTS: 1.Bachelor's degree in Business, Communications, Marketing, or a related field. 2.At least 1 year of relevant team leader experience managing a minimum of 10 teammates. 3.At least 1 year of relevant chatter experience on legitimate...

  • Team leader

    2 weeks ago

    Singapur, Singapore Helius Full time

    IC Development · Assist local manager in leading a team of IC verification engineers · Perform as project leader for effective project execution · Provide technical assistance to team members and mentor junior engineers · Perform IP and SOC verification, from definition of verification plan to coverage sign-off · Maintain the highest level of...

  • Information Technology

    2 weeks ago

    Singapur, Singapore Singapore Airlines Limited Full time

    Job DescriptionVMware Workspace ONE Administration.Airwatch Enterprise Mobility Management (EMM).Provide level 2 support for reported issues.Be the technical subject matter expert.Participate in discussions with various business units to meet their business requirements.Manage, administer and operate the EMM platform.Create, manage and roll out device policy...

  • Team Leader

    2 weeks ago

    Singapur, Singapore WomenTech Network Full time

    Bloomberg thrives on data, and within the Data team, we gather, analyze, process, and publish the essential data that underpins our renowned Bloomberg Terminal and Enterprise products. This data is what drives the financial markets by equipping clients with the facts and figures they need. We utilize our problem-solving skills to identify creative workflow...

  • Team Leader

    1 month ago

    Singapur, Singapore Bloomberg Full time

    Team Leader - APAC Holdings Team Leader, Singapore Singapore Posted May 17, 2024 - Requisition No. 125347 Bloomberg runs on data, and in the Data department we collect, analyze, process, and publish the data which is the backbone of our iconic Bloomberg Terminal and our Enterprise products - the facts and figures which ultimately move the...

  • Team Leader

    4 weeks ago

    Singapur, Singapore Bloomberg Full time

    Team Leader - APAC Holdings Team Leader, Singapore Singapore Posted May 17, 2024 - Requisition No. 125347 Bloomberg runs on data, and in the Data department we collect, analyze, process, and publish the data which is the backbone of our iconic Bloomberg Terminal and our Enterprise products - the facts and figures which ultimately move the...

  • Information Technology

    3 months ago

    Singapur, Singapore Singapore Airlines Full time

    Job DescriptionVMware Workspace ONE Administration.  Airwatch Enterprise Mobility Management (EMM).  Provide level 2 support for reported issues.Be the technical subject matter expert.  Participate in discussions with various business units to meet their business requirements.  Manage, administer and operate the EMM platform.  Create, manage and roll...

  • Information Technology

    4 weeks ago

    Singapur, Singapore Singapore Airlines Full time

    Job DescriptionVMware Workspace ONE Administration.  Airwatch Enterprise Mobility Management (EMM).  Provide level 2 support for reported issues.Be the technical subject matter expert.  Participate in discussions with various business units to meet their business requirements.  Manage, administer and operate the EMM platform.  Create, manage and roll...

  • Housekeeping Team Leader

    1 month ago

    Singapur, Singapore Hyatt Corporation Full time

    Housekeeping Team Leader - Rooms Andaz Andaz Singapore SG - Singapore - SingaporeHousekeeping/LaundryEntry Level ManagerFull-timeReq ID: SIN000851Local Summary Andaz Singapore is the first Andaz hotel in South East Asia. Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale....

  • Housekeeping Team Leader

    4 weeks ago

    Singapur, Singapore Hyatt Corporation Full time

    Housekeeping Team Leader - Rooms Andaz Andaz Singapore SG - Singapore - SingaporeHousekeeping/LaundryEntry Level ManagerFull-timeReq ID: SIN000851Local Summary Andaz Singapore is the first Andaz hotel in South East Asia. Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale....

  • Warehouse Team Leader

    2 weeks ago

    Singapur, Singapore Shopee Full time

    Warehouse Team Leader - Operations, Shopee Department Operations LevelExperienced (Team Lead)LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors...

  • Intern, Digital International

    3 months ago

    Singapur, Singapore CapitaLand Full time

    Job Description You will be working closely with the Retail & Workspace SystemsProduct team in gathering user requirement, brainstorming, design thinking workshop, documentation, Technical Research and Analysis and involve in user acceptance testing. Responsibilities Assist the Product Team gathering user requirement, brainstorming, design thinking...

  • Team Leader

    1 month ago

    Singapur, Singapore TDCX Full time

    Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to...

  • Team Leader

    4 weeks ago

    Singapur, Singapore TDCX Full time

    Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to...

  • NLP Team Leader

    1 month ago

    Singapur, Singapore PatSnap Full time

    Company Introduction PatSnap is a a SaaS-based tech innovation intelligence service provider. Patsnap helps R&D leaders to maximise the value of innovation intelligence within their R&D workflow and strategic planning. As the global leaders in connected innovation intelligence, PatSnap use AI-powered and machine learning technology to comb through...

  • NLP Team Leader

    4 weeks ago

    Singapur, Singapore PatSnap Full time

    Company Introduction PatSnap is a a SaaS-based tech innovation intelligence service provider. Patsnap helps R&D leaders to maximise the value of innovation intelligence within their R&D workflow and strategic planning. As the global leaders in connected innovation intelligence, PatSnap use AI-powered and machine learning technology to comb through...

  • Team Leader B

    1 month ago

    Singapur, Singapore Stolt-Nielsen Full time

    Are you up for the challenging next step in your career? Stolthaven’s Operations department is looking for a Shift Team Leader who will lead optimal and safe terminal operations by managing routine process and utilities operations during shift and monitoring the terminal’s performance. Responsible for executing the activity plan and schedule and...