Assistant Manager/Manager
4 weeks ago
The Operator Tenancy Management Department (OTMD) oversees the management of new hawker centres, also known as Socially-conscious Enterprise Hawker Centre (SEHC). OTMD works closely with the operators appointed by NEA to ensure smooth management and operations of the hawker centres.
[What you will be working on]
The main job responsibilities of this position are as follows:
Manage a portfolio of 2-3 hawker centres
Oversee and manage contracts and tenancy agreements signed with operators to ensure compliance and alignment with national hawker policies
Oversee the implementation of initiatives, programmes and activities at the hawker centres and work with operators to improve and refine work processes
Formulate and review operational policies and business continuity plans to ensure effective and efficient management of the centres and operators
Monitor and review performance of operators
Prepare reports, papers and presentation materials as well as present to senior management and stakeholders when required
Manage feedback from feedback providers professionally, including report writing, to ensure that their feedback is being addressed or resolved promptly in accordance with NEA’s service standard
Work with operators to respond to incident-reporting, emergencies or service disruptions within service standards and put up such reports to management in a timely manner
Engage government agencies, partners, and stakeholders such as grassroots leaders, Advisers, operators, and operators’ tenants to implement initiatives and resolve operational issues.
Any other duties assigned
[What we are looking for]
The job might be for you if you possess the following qualities:
Enjoy field work and comfortable in market/ hawker centre environment
Prior work experience in project & facilities/ building management, estate/ tenancy management, enforcement, and contracts management would be an advantage
Strong stakeholder management and communication skills and able to maintain composure under challenging circumstances to resolve conflicts
Possesses good analytical, problem-solving and project management skills
Good writing, interpersonal and presentation skills
Resourceful, meticulous and able to multi-task to meet tight deadlines in a fast-paced environment
Able to work after office hours and on weekends when required
Team player with possession of leadership qualities
Proficient in Microsoft Office Applications.
Valid Class 3 driving licence and possess a car will be an advantage.
As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.
Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.
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