Key User Account Management

3 months ago


Singapur, Singapore Bosch Full time
Job Description Manage and maintain user contact data. Build and nurture direct relationships with key users. Develop and maintain a hunting list for potential clients. Ensure transparency on key users and projects, including potential evaluations, user demands, project management, and infrastructure setup. Regularly update dashboards on users and applications/projects. Take responsibility for sales and gross margin targets for sales force-driven customers. Manage, enable, and monitor specialized (sales force-driven) retail operations. Collaborate with the After Sales Manager to audit the fulfillment of added value services (logistics, first-level technical support, financials, after-sales service). Provide commercial and conceptual training. Sell and create additional services such as Fleet Management, Full Service, Pick-up, and 24-hour repair. Develop direct sales strategies that do not conflict with retail-driven sales. Personally manage large accounts and projects, focusing on assertiveness, information, and purchase phases. Aim to cover the top users in the country. Collaborate with the regional team to address user demands for solutions and applications. Serve as an interface and support for divisions responsible for cross-selling concepts. Implement central user marketing strategies and concepts. Ensure the correct mix of products and services for quality-oriented large users.

Qualifications

5-7 years of experience in the construction or manufacturing industries, with a focus on key account management or similar roles. Proven track record in managing large accounts and driving sales growth. Extensive experience in technical sales and project management. Demonstrated success in achieving sales targets and managing complex projects. Experience in building and maintaining strong customer relationships. Ability to understand and respond to user demands and project requirements. Experience in managing retail operations and after-sales services. Familiarity with logistics, technical support, and financial aspects of after-sales service. Proven ability to collaborate with regional and cross-functional teams. Experience in implementing marketing strategies and driving cross-selling initiatives. Strong communication skills, with experience in training and enabling sales teams. Ability to communicate effectively across all hierarchy levels.

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