APAC Director of Production Operations

The role can be based in various APAC locations:

Singapore, the Philippines, Vietnam, Thailand, Indonesia and Malaysia

About us

Indicia Worldwide is an insight and technology-led communications agency with global production expertise.

Why we exist: we create new value

At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology allow us to measure our work, evidencing ROI as the most critical metric in today’s environment.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future.

The output: Improved client performance by engaging consumers with brand ideas better, faster and more cost-effectively, across every step of a brand's journey to market.

Purpose of the role

• Vision: the APAC Director of Production Operations realises the power of integrated production in creating value in marketing at every stage of a client’s exposure to the Indicia Worldwide’s service proposition.

• Mission: To activate the Indicia Worldwide integrated proposition through the applied power of a high quality, reliable and sustainable marketing production service.

• Approach: To establish excellence in marketing production delivery through our values - Collaboration, Entrepreneurship, Pioneering and Accountability.

The APAC Director of Production Operations will play an active role in the enhancement of our strategic value proposition, outlining what we can offer in terms of marketing production, as well as lead the teams that are processing work across our different production categories. The role is uniquely designed to drive strategic thinking and operational excellence in our integrated production output, across more than 10+ markets in APAC.

Skills, knowledge, experience and exposure

A highly skilled and commercial marketing production practitioner, the APAC Director of Production Operations will likely have over 10 years of experience in a professional marketing production capacity with proven expertise across Print, POS, Premium's, Creative Production and production related proprietary technology.

 With a track record in managing teams across markets and marketing production disciplines, she/he will be exceptional in defining, developing and activating marketing production capability that drives value for our clients.

The APAC Director of Production Operations will have:

Proposition Activation

The ability to evolve the current concept of central production to a strategic integrated production, ensuring continuity in the delivery of creative assets and physical materials whilst keeping up to date with industry and client’s requirements.

The skills to encourage ways of working that promote the right production decisions and introduce alternative thinking and creative solutions, through data and technology, to generate productivity gains and improve the overall performance of service delivery.

And ultimately, the vision to create a structure and processes that protect the creative and brand output, including the quality of the deliverables, for our clients.

People Focus

The experience to lead the team to sustain the credibility of the integrated production model by showcasing the success and capabilities of the team and ensure the highest standards of performance and high quality delivery, developing the team as well as ensuring that performance issues are managed.

The passion to sponsor our internal talent development and build a solid succession pipeline, working together with People & Capability to ensure the right support of our talent attraction activites.

Differentiation through Products and Services

The experience owning the strategic proposition for marketing production services and partnering with senior leaders in Client Services, Procurement, Sustainability and Marketing to reinforce the reputation of Indicia Worldwide as a responsible, reliable and sustainable business.

The track record of establishing effective ways to capture material innovation and technology, expand supply network to segment and categories that respond to client’s needs and opportunities and drive changes in the client value chain that bring speed and differentiation to Indicia Worldwide’s offering.

Driving Growth

The ability to ensure that our strategic proposition for marketing production is understood, supported and promoted by growth teams and also that the team identifies ways to leverage our commercial arrangements with clients and suppliers to maximise margins.

The passion for interacting and engaging with senior stakeholders of our clients in targeted events or business meetings as well as being an active participant in competitive tenders and growth interactions.

The mindset to navigate the role

Building strong marketing production performance, senior relationships and high-performance teams requires a real skill in processing and navigating business and people situations. The following examples will apply to the APAC Director of Production Operations role:

• An ability to interpret how marketing production trends might evolve in a client environment. Proactively anticipating potential challenges and opportunities to client strategy and developing corresponding thinking to manage the business impact.

• Resilience as a leader with competency in building capability within teams to ensure that multiple requirements can be simultaneously managed without an impact on business performance.

• The ability to understand business positions from a number of perspectives. Appreciating the needs of multiple parties to better determine positions in negotiations and business decisions.

• The skill to interpret, define and articulate (written and verbal) complex solutions in a clear and simple way, that respond to client needs and challenges.

• Ability to make decisions and set direction according to the time horizon (time span of the longest task he/she can handle) requirements of the role.

The softer skills that we believe, will help you thrive in this role

Whilst there is no specific definition of behaviours required to successfully deliver the APAC Director of Production Operations role, the following are characteristics we’d expect to see:

• Ever in the pursuit of balance. One eye on delivering outstanding marketing production outputs to clients and one eye on defining the role of integrated marketing production tomorrow. Balancing the ever-constant focus between delivery and strategy.

• Curiosity is fuel. Wanting to know all about a client’s business. Listening to their challenges. What keeps them awake at night. The fuel that unlocks our proposition.

• The ultimate collaborator. Bringing together teams from diverse disciplines to unlock potential; always recognising the sum of the parts.

• Problems to solve are opportunities to create value. Interpreting challenges from numerous perspectives; reshaping perceptions to drive answers.

• Self-motivated. Skilled in creating an environment that’s self-motivating and motivates others to be their best.

Role Requirements

The APAC Director of Production Operations role will have certain demands that would need to be met:

• With 10+ markets served across APAC, there is a requirement to travel in order to be visible and accessible to teams and clients.

• Whilst the contracted hours for the role are 9.00am to 5:30pm, Mon – Fri, the nature of the business requires that some meetings and engagements may happen outside of these hours to accommodate different timezones or respond to business critical situations.

• There will be an expectation to combine remote work with face to face interaction, being an example of promoting the use of our great offices.

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.