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Order Operations Specialist
1 week ago
Overview
Waters has an exciting and challenging opportunity available for an Order Operations Specialist . This position's primary responsibility is to manage all orders to cash processes covering Waters business. Based in Malaysia and will report to Order Operations Lead and be part of the Centre of Excellence Team (COE) for South East Asia and Australia/New Zealand.
The successful candidate for this position shall own ability to work independently in a fast-paced work environment and execute daily routine tasks with great attention to details and accuracy.
Responsibilities
Process orders through the full cycle from order entry to invoicing, ensuring accuracy and compliance with Waters guidelines and policies. Activities include, but are not limited to: SAP entry, order preparation, order confirmations/proforma invoices, and invoicing Liaise with relevant internal and external parties to manage the Requested Delivery Date (RDD) of sales orders, ensuring alignment with customer requirements and sales linearity Coordinate with global operations to ensure all necessary documentation is planned and prepared accurately to facilitate transit from origin to destination in accordance with customer needs and foreign trade regulations Monitor backlogs to expedite deliveries and ensure no past due dates occur Perform closing activities weekly, monthly and during quarterly basis Provide post-sales support, including managing physical returns, replacements, and other related activities Participate in process improvement activities to streamline work processes Provide support for marketing events, both internal and external trainings, as well as office administration activities locally in Malaysia Perform back-up / standby duties as needed to ensure smooth daily Order Operations to support business growth
Qualifications
Bachelor’s degree in commercial/business management, logistics discipline or other discipline with minimum of 5 years’ working experience in Customer Service/ order management or sales support role Proficient in the Malay or Bahasa Malaysia Essential knowledge of SAP Proficient in office software (e.g. Microsoft Excel, Word, PowerPoint, Outlook) Excellent verbal and written communication skills Multi-national company experience preferred Demonstrated interpersonal skills showing ability to accelerate change, work in a rapidly changing environment and operate independently to deliver business objectives Dedication to understanding and meeting the needs of customers and identify issues and develop effective solutions Excellent organizational and time management skills & High attention to details
Company Description
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
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