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Computer Operator
1 month ago
Computer Operator
Experience: 2 years
Job Mode: Full-time
Work Mode: On-site
A team of computer operators, performing 24 x 7 shift duty on 3 rotating shift work, responsible for running day-to-day computer operations and performing system platform, network monitoring and batch processing support functions in Command Center which runs multi-platform systems on Mainframe, AS/400, UNIX, WinNT, etc, running in Production and Development environments.
Responsibilities
· Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM, and network equipment, and react to exceptions in accordance with Standard Operating Procedures
· Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance with Standard Operating Procedures
· Manage IT-related incidents and problems reported via phone call or e-mail.
· Maintain Incident Logs for incidents and problems for all software, hardware, and applications.
· Perform job submission, backup, recovery and restart in accordance with SOP or approved ad-hoc request.
· Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance with Standard Operating Procedures
Requirements
· Minimum Degree in IT or Computer Science from a recognized polytechnic/institution
· Currently minimum 1 years hand-on IT Operations working experience of 24x7 rotating shift work in Command Center.
· Knowledge in system platform operating (AS400, Mainframe and Unix/Linux)
· Proficient in using MS Office (Excel, Words and PowerPoint)
· Good communication and interpersonal skills
· Proven ability to work independently and under pressure.
A good team player.
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
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