Manager, Account Management
4 weeks ago
MongoDB is looking for an experienced and results-oriented people leader to lead a team of Relationship Account Managers in APAC. You will play a key role in the growth and success of MongoDB, our customers, and our team members. Your team will be made up of working directly with our customers at scale and you’ll help develop an outstanding account management process that delights customers and delivers strong business results.
The is a new team at MongoDB, so we are looking for a leader who can thrive with a high level of ambiguity and change while inspiring a new team to deliver a customer-centric account management approach both strategically and at scale to a subset of MongDB’s customers. The Relationship Account Managers are responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between. You will provide the coaching and mentorship that will enable this team to positively impact customers and deliver strong business results.
In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing the MongoDB account management motion, operationalizing product signal risk and opportunity identification, design and execution of renewals and expansion strategy in the APAC region, forecasting excellence and working with stakeholders in Sales, Customer Success and Operations.
Success in this role requires exceptional communication and Interpersonal skills, operational excellence, deal formulation and negotiation experience, a strong understanding of MongoDB products and policy and a proven ability to inspire and lead your team. We are looking for someone who thrives in a fast paced and ever changing environment and who is motivated by the opportunity to have a big impact on your team, customers and MongoDB’s business.
We are looking to speak to candidates who are based in Singapore for our hybrid working model.
What you will be doing
Hire, onboard and develop a team of engaged and high performing Relationship Account Managers through thoughtful enablement, performance coaching and career development planningManage the team’s daily activities to drive value-added touch points with clients and pipeline generation Implement renewal and expansion forecasting cadence within your team and regularly deliver an accurate forecast summary to CS and Sales leadershipEnsure the team has the necessary ongoing enablement in relevant areas including: sales process training, product, pricing, opportunity management, data quality/accuracy, quoting and forecastingSupport your direct reports by joining customer meetings, internal account team meetings, and escalating issues as necessary internally Take a lead role in collaborating with internal resources (Deal Strategy, Finance, Customer Success, Sales, etc...) to develop playbooks for common account management and renewal scenariosDevelop trusted relationships with Sales and CS leadership through regular stakeholder engagement and proactive collaborationWe’re looking for someone with
2+ years of management experience, preferably in a customer success or account management capacityPassion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priorityA proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processesA mind for technology; We’ll teach you all about MongoDB and databases, but our users and products are inherently technical; You should be tooHigh organization in your workflows; To lead and execute efficiently, you’ll need to be a specialist in prioritization and time managementProven ability to capture and communicate an accurate forecastYou know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view; As a new function, we will look to you to help us establish and evolve processesA strong desire to embrace partnership and collaboration; You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to establish the Scaled Account Management role and “brand” across the APAC regionYou have experience in working and collaborating with internal and external partners with diverse cultural and professional backgroundsOutstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally; Ability to manage customer escalations through to a satisfactory resolution for both the customer and MongoDBA Bachelor's degree-
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