Account Manager
2 weeks ago
About Us:
is the World's Leading Event And Experiential Marketing Agency. For over a century we've been partnering with the world's top brands to deliver creative solutions that make a real difference.
Our strategic thinking and creativity breathes life into brands. Our ideas create impact, inspire audiences and grow business. It's what turns our goals, and those of our clients, into results.
We're happy working wherever the brief takes us. At home or abroad. On the huge, or the hugely important. Our scalability enables us to answer briefs of all shapes and sizes – effectively and efficiently.
Job Purpose
As Account Manager, you will be the lead point of contact for all account management matters, build and maintain strong client relationships. Your role is to ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Key Responsibilities
Primary Focus
Be the client's principal point of contact within George P. Johnson Responsible for ensuring the project team are briefed effectively and efficiently Responsible for the profitability of each project within your account Be a champion of each client's business; understanding their products, business priorities/objectives and wider industry sector Write and send a statement of work to the client (this can be in collaboration with Integrated Production but it is ultimately your responsibility to ensure it is created, sent and agreed to by the client) Generate solutions to our clients' most pressing business and brand objectives through effective management of GPJ's resources and solutions Responsible for the nurturing, retention, and growth of specifically allocated client accounts. This includes identifying proactive opportunities and delivery of account plans and stretch targets. Provide the client with a consultancy service, offering expert knowledge of how the client's objectives can be realised through the event and brand experience medium. This might require challenging the client's brief, proactive solutions, competitor analysis and Global industry knowledge. Develop account plans to document opportunities within client relationships and define strategies and tactics for realizing them Demonstrate account accountability by delivering measurable results and solutions Collect and disseminate market and competitive intelligence on an on-going basisAccount Management
Attend client briefing and create an accurate & effective translation in to relevant GPJ creative template Setting of project KPIs with the client before each and every project and evaluating post project Build thorough understanding of clients business internally and externally to inform the "why" as well as the "what" we do Proactively present ideas and opportunities to the client Ensure at 'kick off' that the wider agency and client teams are fully aligned Manage client expectations with regard to workload deliverables against budgets including clearly stating when a work stream is close to hitting budgeted hours Monitor process, progress, and results to ensure successful delivery of project Compile budgets with Integrated Production and track to project end, including client reporting and reconciliation process Oversee the creative concept development until creative concept is sold in to client Deliver all necessary client reporting programmes, including monthly & quarterly updates and support on programme results and financials Provide timely and accurate notes and agreed next steps after every client meeting/call Identify and recommend improvements in established client / project processes Capture key learnings from post event de-brief in order to write and lead client de-brief meetingsAdministrative / Management / Financia l
Forecast client account and project revenues across your portfolio of clients & actively seek out revenue enhancing opportunities Be a process champion; embrace the company's core working practices and nurture and encourage others to do so. Responsible for the final overall reconciliation, and cash flow of specific client projects Responsible for ensuring that Non Disclosure Agreements (NDA), Project or Programme contracts are drafted and authorised, Service Level Agreements (SLA) are drafted, Statement of Work (SOW) documents are drafted, approved and signed by clients before project execution Forecast client account and project revenues across their portfolio of clients. Actively seek out revenue enhancing opportunitiesAbout you
You use intellectual curiosity and tenacity to find new solutions to real business issues You like to challenge the status quo You're a process champion who embraces the company's working practices and nurtures and encourages others to do so You're a self-starter who promotes a culture of entrepreneurial spirit You communicate with clarity, conviction and persuasiveness tailored to different situations You have an agile mindset. You keep everything in perspective You are culturally aware and move with the times You understand the marketplace and use this information to inform project & business decisions You understand the vision & strategy of GPJ to spot opportunities to support sustainable commercial growth You are able to build effective relationships, able to understand and respond to the agenda of others and are able to help unlock future client opportunities You are a collaborative, consultative team player with enthusiasm, passion and drive You're at ease in a fast-paced environment, you can apply your sharp business acumen with a results oriented approach You are a champion of high quality outcomes and demonstrate an affinity with the brands you leadYour Background, Skills & Experience
A minimum of three years' account management experience in a marketing, creative or experiential agency Strong experience in client relations and management An excellent creative eye with an ability to manage the creative process An excellent understanding and process with respect to conflict resolution and management A decisive mind and process / approach Excellent attention to detail Excellent cultural knowledge Excellent client relations and knowledge Excellent knowledge and understanding of the industry including: Project managementMarketingAttendee journey mappingExperiential production design and implementationDigital and social engagementMeasurement and analyticsBudget managementSupplier managementApply now
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