Account Manager
1 month ago
Job Description
You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest growing region in the world. You will work for clients who not only care about success in the marketplace, but are passionate about the role of brands in helping bring about social change. The Account Manager is responsible for seamless delivery on a client account including creation and communication of effective brand strategies, account staffing and oversight of all client relations and presentations; while providing active support and oversight to an Account Service team.
As an Account Manager at Digitas, your key role will be as team manager for our innovative digital accounts across Singapore - including but not limited to financial, hospitality, FMCG categories. This role includes managing mid-level client relationship on a day-to-day basis, as well as the internal working groups (strategy, creative, UX/UI, CRM, technology, data, operations and production) to ensure the highest-level performance and growth. The role requires the candidate to be a digital native, commercially inclined, organized, meticulous, collaborative, with a confident and persuasive approach to facilitate client and internal team leadership. We are looking for a Senior Account Executive ready to move to Account Manager, or an existing Account Manager already performing the role.
The role maintains a primary responsibility in Singapore working on a project or retainer basis for key regional and local client programs. Day-to-day, your role includes:
Liaise with clients, understanding the key products and services Digitas can provide and lead the internal team in putting together marketing strategies, budgets, and project/product proposals. Manage and grow internal team of line reports including Senior Account Executive/Interns, if applicable. Lead internal/client meetings and key presentations. Responsible for relationship building and growth with key clients and internal team delivery excellence; website, CRM, content/campaign in financial, hospitality and FMCG sectors Help clients and internal team prioritise projects. Manage internal teams to deliver end-to-end projects and campaigns on time, budget, and quality. Help to motivate and keep teams focused on brand ambition and project/campaign deliverables. Manage process and tools between agency and clients. Be a constant learning in digital and innovation spaces including but not limited to CRM, data, website.Qualifications
The ideal candidate for this role should have:
Minimum 3-5 years digital/CRM/social marketing/account management experience A passion for digital and marketing communications innovations and creativity, which you share with clients and the internal team for motivation Excellent client management skills - liaise with multiple clients on an ongoing basis, being an ambassador to their brand as well as to Digitas. Understanding client’s day-to-day needs (briefs) and confirming the direction of the team to fulfil these briefs in an accurate and timely manner. Complete and deliver mid-level projects and campaigns to a specific schedule within an agreed budget as per agreed brief Excellent presentation/oral and negotiation skills: know how to sell a mid-level idea into clients, pushing back when necessary for the overall good of the project delivery. Excellence at understanding timing and budget limitations, keeping everyone on track and informed Serve as a liaison between Accounts, Creative, Strategic and Data and Delivery agency divisions Full awareness of project management processes related to digital platforms. Experience with CX platforms (Adobe/Oracle/MS/Sitecore/SFMC etc) is not mandatory, but a plus.If you are a self-motivated data scientist with a strong passion for using data to solve complex business problems, we would love to hear from you
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