SAINT LAURENT Client Engagement Assistant Manager
1 month ago
Description
ROLE
The purpose of this role is to drive and implement Client Engagement activities in South East Asia, driving a customer centric culture with a particular focus on the retail network. This role will work in close cooperation with the APAC Client Engagement team and the South East Asia retail teams in designing and implementing Client Engagement initiatives across the region.
MISSION
CRM
Ensure accurate store data collection and data quality
Perform tasks related to CRM systems (upgrading, data cleansing, integration, etc.)
Manage strategies and targeted actions that increase customer base, drive sales and CRM KPIs
Support local retail team with regular CRM KPIs reports
Monitor and improve Customer Engagement KPIs (new customers, retention, frequency, etc.) to support the regional team in driving action plans
Monitor marketing initiatives (e.g., marketing ROI) and follow-up budget for marketing tools
Implement and localize training Initiatives from headquarter for program delivery
Select, brief and monitor external providers/facilitators when necessary
CLIENTELING
Drive the implementation and execution of corporate clienteling programs and practices in South East Asia, to recruit new customers and increase loyalty among existing ones
Coordinate the deployment of all processes, tools and training, relative to the YSL Clienteling Approach, including the launch and follow-up of digital clienteling tools in selected stores
Provide support to the retail teams in all Clienteling activities, and ensure appropriate focus on strategic clients (e.g., Locals, VICs) to reach business goals
VIC ENGAGEMENT
Contribute to the design/planning and lead the regional execution of VIC Initiatives (e.g., Fashion Shows, dinners) conducted centrally and locally, and evaluate the effectiveness of all strategic and tactical activities
PROFILE
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
Dynamic, passion for the fashion industry and knowledge of the luxury market/competitors
Commercial awareness and strong business acumen
Strong analytical and numerical skills
Strong verbal and written communication skills and excellent organizational skills
Proficiency with Microsoft Office, in particular Excel and CRM systems
Fluency in English (Mandarin would be an advantage)
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
RegularStart Date
2024-06-01Schedule
Full timeOrganization
Saint Laurent (Singapore)-
SAINT LAURENT Client Engagement Executive
2 weeks ago
Singapur, Singapore Saint Laurent (Singapore) Full timeDescription ROLE This position is based in the Saint Laurent office, directly reporting to SEAO Client Engagement Manager. This role will work in close cooperation and partnership between the retail team and local business partners, ensuring the timely execution of initiatives and reports. MISSION Support the SEAO Client Engagement Manager to...
-
SAINT LAURENT Client Development Manager
3 weeks ago
Singapur, Singapore Saint Laurent (Singapore) Full timeDescription ROLE This position aims to improve the overall client experience of the store by developing relationships with VICs, recruiting new clients as well as coaching the entire store team on the excellence of luxury services and clienteling actions to improve Elite Client recruitment and business results in the retail store across the...
-
SAINT LAURENT Store Director
4 weeks ago
Singapur, Singapore Saint Laurent (Singapore) Full timeDescription ROLE We are currently seeking a Store Director who will report to Retail Manager as part of our dynamic team. The Store Director is a professional in the fashion industry who is responsible for promoting brand engagement and loyalty to customers, in particular Top Clients and VIPs, in order to guarantee store business goals. He/she...
-
Singapur, Singapore Saint Laurent (Singapore) Full timeDescription ROLE The purpose of this role is to drive and implement Client Engagement activities in South East Asia Oceania, driving a customer centric culture with a particular focus on the retail network. This role will work in close cooperation with the APAC Client Engagement team and the SEAO retail teams in designing and implementing Client...
-
SAINT LAURENT Retail Trainer SEA
2 weeks ago
Singapur, Singapore Saint Laurent (Singapore) Full timeDescription ROLE This position is based in the Saint Laurent Singapore office, directly reporting to SEAO Human Resources Director and working closely with APAC Senior Training Manager to support various training initiatives and activities across Singapore, Malaysia and Thailand region. MISSION FACILITATION Assist SEAO HR Director to deploy...
-
Singapur, Singapore Saint Laurent (Singapore) Full timeDescription ROLE This position is based in the Saint Laurent Singapore office, reporting directly to the Human Resources Director, Southeast Asia Oceania, heading up all HR disciplines for Singapore, Malaysia, Thailand and new countries focus in retail section. You will identify and deliver HR strategies to support business goals and drive...
-
SAINT LAURENT Marketing and Media Manager, SEAO
1 month ago
Singapur, Singapore Saint Laurent (Singapore) Full timeDescription ROLE This position is responsible for the implementation of offline and online media strategy of Saint Laurent SEAO (Singapore, Malaysia, Thailand, Australia, New Zealand, Vietnam, and Cambodia); reporting directly to Communications Director SEAO. MISSION Media Strategy Development, Implementation and Optimization Assist in the...
-
SAINT LAURENT Operations Manager
4 weeks ago
Singapur, Singapore Saint Laurent (Singapore) Full timeDescription ROLE The Operations Manager contributes to the store by ensuring that all BOH and inventory related processes are in compliance with legal, safety and internal requirements. The role requires the Operations Manager to gather feedback from the Store Director and other parties and assist on implementing best practices which are aligned...
-
Singapur, Singapore Saint Laurent (Singapore) Full timeDescription ROLE The incumbent is responsible for leading compensation and benefits for the SEAO region, including Budget and planning, C&B projects and operations to ensure market competitiveness, compliance, and satisfactory result delivery. The incumbent will also lead the designing, adopting and implementing various C&B initiatives across SEAO....
-
Senior Associate/Manager, Client Engagement
2 weeks ago
Singapur, Singapore Careers@Gov Full time[What the role is] About EDB The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global center for business, innovation and talent. We undertake investment promotion and industry development, and work with international businesses,...
-
Senior Associate/Manager, Client Engagement
5 days ago
Singapur, Singapore Careers@Gov Full time[What the role is] About EDB The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global center for business, innovation and talent. We undertake investment promotion and industry development, and work with international businesses,...
-
HR Manager
4 weeks ago
Singapur, Singapore a Snaphunt Client Full timeOur client is a new-era VTuber project with a mission to create a sustainable platform where everyone can live as they want to be. We aim to unlock the potential of humanity through the avatar technology.The RoleIn this role, you will be working closely with our co-founders and will drive all aspects of people and organization-related initiatives to succeed...
-
Demand Generation Specialist
3 days ago
Singapur, Singapore a Snaphunt Client Full timeOur client is a Singapore-based cyber insurtech company enabling insurers and enterprises to make better risk decisions that result in increased profitability, enhanced efficiency, and lowered risk undertakings.The RoleAs a Demand Generation Specialist, you will play a crucial role in driving awareness, interest, and ultimately, demand for our cyber...
-
Digital Marketing
2 days ago
Singapur, Singapore a Snaphunt Client Full timeOur client is a Singapore-based cyber insurtech company enabling insurers and enterprises to make better risk decisions that result in increased profitability, enhanced efficiency, and lowered risk undertakings.The RoleAs a Digital Marketing Specialist, you will play a crucial role in driving awareness, interest, and ultimately, demand for our cyber...
-
Assistant Manager, Stakeholders Engagement
4 weeks ago
Singapur, Singapore Nanyang Technological University Full timeA research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Medicine, Humanities, Arts, & Social Sciences, and Graduate colleges. Sitting within NTU, NTU Entrepreneurship Academy (NTUpreneur) provides entrepreneurship education...
-
Saas Sales Representative
1 month ago
Singapur, Singapore a Snaphunt Client Full timeOur client is a strongly backed B2B SaaS platform that raised a Series B round of funding. They are expanding in the US and other global markets this year and are looking for a seasoned B2B SaaS Design professional to lead their global product design effortsThe RoleYou will be responsible for :Identifying and engaging potential customers in Midmarket and...
-
Senior Assistant Manager, Alumni Engagement
2 weeks ago
Singapur, Singapore Nanyang Technological University Full timeThe Office of Alumni Engagement (OAE) nurtures meaningful relationships to foster loyalty, goodwill, and excellence in alumni engagement, aligned with NTU’s goals.OAE is seeking to hire a Senior Assistant Manager to support the development and implementation of activities to connect NTU with its alumni. The job purpose is to enhance alumni involvement and...
-
Data Engagement Manager
4 weeks ago
Singapur, Singapore Media.Monks Full timeThe Opportunity We are looking for a Data Engagement Manager to offer domain expertise and client support for our SEA data team. As a Data Engagement Manager you will own relationships with stakeholders and various client-side departments to oversee design, development, and utilisation of data for various digital platforms such as Google Analytics or...
-
Account Executive
1 month ago
Singapur, Singapore a Snaphunt Client Full timeOur client is on a mission to revolutionize IT by making it simple, effortless, & lightning-fast for businesses everywhere. Whether you're remote, onsite, or hybrid, they provide real-time issue resolution, security at the device, app and network levels, employee onboarding/offboarding, and IT management solutions.The RoleOur client is currently looking to...
-
Client Success Manager
4 weeks ago
Singapur, Singapore StarHub Full timeJob Description Responsibilities Serves as a primary point of contact for all client account matters. Build and maintain long-term partnerships and develop trusted advisor relationships with key executives and stakeholders at all levels of an organization. Holds ownership of bigger sized portfolio revenue and account matrix. Build and...