Director of Spa

7 months ago

Singapur, Singapore Accor Full time

Company Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.


Job Description
OVERSEE AND MONITOR DAILY SPA OPERATIONS Lead Spa team to maximize treatment bookings and yield managementFacility walk-through to ensure that standards are metEnsure adherence of department and facility policiesEstablish professional business relationship with all vendors and increase Spaproduct inventoriesOversee the Spa renovation project and the reopening PROVIDE SPA / FITNESS EXPERIENCE THAT EXCEEDS GUESTS’ EXPECTIONS Lead the team on a Heartist® approach to personalizing the guest experience at the Spa DRIVE SPA REVENUE AND COST CONTROL Direct operations of facility, including short and long range strategic planning so that Spa operates cost effectively and efficiently Lead in implementation of 12-month marketing planIdentify new business and marketing opportunitiesAssist in the implementation of 12-month public relations program (calendar of events, media etc.)Work efficiently with Marketing Communications in all aspects of Spa/hotel promotion as requiredPromote and sell customized Spa programs to conference groups as requiredMeet with group meeting planners to sell Spa facility and programs as requiredFiscal budgeting and analysis, including the preparation of annual budgets for the departments within the facilityApprove payroll hours and hotel administered service charges / gratuity reportsReview / approve purchase requisitionsPrepare operations and capital improvement budget preparationReview expenditures to ensure that they are kept within operating budgetsReview / approve all invoices before paymentReview remuneration of salaried colleagues and independent contractorsControl the cost of goods purchased, services supplied and labour necessary to the sales and production of our products and services MANAGEMENT AND LEADERSHIP OF THE SPA TEAM Recruit, train, develop and motivate members of the Spa teamEnsure the establishment and execution of all departmental goalsEnsure all safety practices of Willow Stream are adhered to by entire Spa teamConduct discussions /performance reviews with Spa team INVOLVEMENT AS A MEMBER OF THE HOTEL LEADERSHIP TEAM Act as a spokesperson for the Spa and the BrandFacilitate the needs/requirements of other departments with Spa: Engineering, Security, Finance, F&B, T&C, Sales & Marketing, Laundry & Property MaintenanceProvide a level of Safety & Security for all guests/membersDevelop own knowledge and skills to grow as a business partner and leader
Qualifications

Qualifications:

Minimum of 5 years of progressive experience in management position in Spa  Experience in the hospitality industry is an asset Experience and education is one of the Spa disciplines of fitness or therapy is a significant asset  Interpersonal skills to deal with guests and colleagues issues  Good problem solving skills and effective decision maker

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