Customer Service Officer

2 months ago


Singapur, Singapore People Profilers Full time

Industry: Freight Forwarding

Conducive Working Environment

Location: East


Responsibilities:

  • Ensure Import / Export operations runs smoothly, and SOP compliant.
  • Manage and co-ordinate the entire shipment process for customers.
  • Implement and establish new processes for export / import operations.
  • Review export / import operational procedures for continuous improvement, to enhance efficiency.
  • Prepare KPI reports for customers & attend to Operation Review meetings when required.
  • Plan / schedule space for all origin stations.
  • To be proactive in preventing service failure
  • To be resourceful in managing recovery
  • To co-ordinate shipment closely with Customers and various department to ensure shipments executed correctly
  • To monitor & ensure Customers make prompt payments
  • To rectify & resolve payment discrepancies
  • To develop good relationship with Customers
  • To observe & control daily operational issues in order to comply Customers requirements
  • To co-ordinate Customer Service & Operational information and expedite for replies
  • To analysis and recommend corrective actions
  • To handle customers complaints

Requirements:

  • Minimum Diploma in Logistics or other related discipline.
  • 2-3 years airfreight experience
  • Adaptable to fast-moving work environment.
  • Excellent problem-solving skills and experience in resolving problems creatively and innovatively.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.



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