Business Operations Manager
2 months ago
Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.
Business Operations Manager
Fixed term contract
Maker Lab supports clients across technology, entertainment, financial services and the payments industry. We’re looking for dynamic individuals to join our team and support our amazing clients in the tech industry.
As the Senior Business Operations Specialist, you will work closely with our client’s senior leadership in APAC to ensure the organization's efficient operation and the achievement of strategic goals. This role is pivotal in ensuring that the organization has the strategic communication, decision-making tools, and processes in place for clarity of direction and success.
Role:
- You’ll be responsible for translating and drafting company strategy into clear, engaging internal communications.
- Empowering and supporting senior leaders by crafting impactful presentations and reports for business updates.
- Spearhead key meetings (QBRs, team retreats) and curate strategic forum agendas to ensure clear communication and follow-through.
- Develop frameworks for clear decision-making and efficient information flow.
- Optimize the regional marketing team's operations and planning processes. Contribute to strategic resource allocation.
- Work with leadership to navigate budget scenarios and build strong justifications.
- Manage a prioritized calendar of initiatives aligned with overall strategy.
- Partner with analytics teams to set, track, and report on key performance indicators (KPIs). Analyze results to drive data-driven decisions.
- Become a trusted advisor, collaborating effectively with cross-functional teams like finance, HR, and content partnerships.
You:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum 8 years of relevant experience in strategy, operations, or a similar role, preferably 5+ years of experience in technological industry or deep understanding of the technological landscape
- Superb written and verbal communication skills with the ability to adapt messaging to varying audiences.
- Experience in a fast-paced, high-growth environment
- Long-term strategic thinking balanced with near-term execution skills; ability to take complex data and distill them into meaningful insights and a coherent story
- Familiarity with tools for project management and performance analytics.
- Passion for the web video/video-sharing ecosystem and digital culture. Understand video-sharing platforms, its creators and identify opportunities to celebrate the creator community
- Exceptional organisational skills and meticulous attention to detail.
- Strong project management experience and a demonstrated ability to drive multiple projects to completion.
- Proactive self-starter with the ability to anticipate and troubleshoot problems.
- Comfort with data analysis and experience translating insights into actionable recommendations.
- Exceptional verbal and written English communication and presentation skills and, ideally, fluent in another Asian language to support the projects across APAC.
Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.
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