HBCC Manager, APAC
2 weeks ago
Job Summary
hELIOS is the L&H administration platform based on individual data. hELIOS solution envisions:
Business Administration, to enhance and simplify the treaty administration processes for bordereaux, claims referral, medical underwriting, Operations efficiency, with seamless experience, streamlined workflows, integration and automation of data processing, Data centricity, to offer accessible, standardized and accurate data to focus on decision making and business value use cases to knowledge, modelling, experience analysis.hELIOS’ ambition at Forward 2026 horizon is to be used in all markets except US and China for assumed and retrocession premium and claim administration. The next years focuses will be on:
Continue the roll out of hELIOS current functionalities (Portal, Life Admin Bordereaux, Referrals) to L&H markets, with a focus on Canada, ANZ, France, Germany and Korea, Expand and stabilize the Claims verification functionalities, integrated with Life Admin Bordereaux management, Expand data and reporting capabilities, Implement Retrocession Administration functionalities.In this context, the hELIOS Business Competency Centre (hBCC) is hiring a Manager in APAC. His/her responsibilities are to support APAC on all hBCC activities, to coordinate with other hBCC team members based in other regions (e.g. Paris, London, Sydney), and to play a key role in the definition and implementation of the data/reporting ecosystem.
Key duties and responsibilities
The APAC hBCC Manager has a pro-active relationship with hBCC internal clients (business users) and holds responsibilities for the following activities:
Definition and implementation of the data & reporting ecosystem Define the data & reporting business vision and roadmap. Manage the backlog prioritization, according to the business value and in coordination with the hELIOS product owner / solution owner, and key business representatives. Translate the product vision and business requirements in User Stories, define the acceptance criteria of US and developments, with the support of business analysts. Contribute to change management activities with other hBCC team members and facilitate the user community. Roll-out of the hELIOS platformDuring the roll-out of hELIOS.
Support the definition of the Target Operating Model for deployment of the hELIOS solution. Work with other project team members to gather and analyze detailed information about the process design and the impact on the roles and the organizations affected. Monitor, coordinate and ensure progress - e.g. participate in the definition of the local roll-out plan, run weekly meetings, liaise with key members of the local business teams, etc. Identify training requirements, support creation of training materials and run trainings when needed. Support Treaty Onboarding hELIOS requires reinsurance plans to be set up for SCOR Life business. This requires analysis of the reinsurance treaties, product literature and existing systems to obtain the data and formula required to populate reference tables and mappings. He/She works closely with actuarial staff and client administrators. The stakeholders will be based in offices in different locations in Asia. Key tasks: Support the creation of reinsurance plans and mappings and provide advice and review. Acquire an in-depth knowledge of hELIOS reference data and functionality in a short space of time and have an in-depth knowledge of life insurance and reinsurance products. Support the data engineers in their understanding of the policy data to facilitate coding of the routines to transform the data from cedent format to a standard format. Support the business testing in the system prior to going live. Business Support Acquire skills required to become a hELIOS Super User for all hELIOS components, Provide expert support on all system functionalities, Triage and analyse processing issues in hELIOS encountered by the business, Take part in the documentation of issues, specification of new functionalities and support tests of new hELIOS releases. Document processes and create/amend training material.Experience:
6+ years' experience in Life Reinsurance / Insurance. Work experience in operation or back-office department. Knowledge and understanding of life insurance products.Personal Competencies:
Strong Data Analysis skills. Attention to details. Excellent analytical skills. Independent and proactive. Good time management and ability to meet deadlines. Desirable skills: Experience working with actuaries or in an actuarial team. Data analysis experience. Previous experience with large IT global implementations. Process reengineering. Industry recognized Agile Certification.Soft skills:
Demonstrated teamwork and collaboration skills in a professional setting Excellent communication and interpersonal skills Motivated to share best practices and learnings Customer focused and results oriented Strong English language skills - written and verbal Ability to adjust to varying or unexpected changing conditions and shifting priorities.Required Education
Actuarial degree, Master of science, Master of Technology or Master of Business Administration.-
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