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Technical Support Engineer

5 months ago

Singapur, Singapore ITCAN Full time

Job Description

 

Perform troubleshooting for client platform related problems.

Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

Perform service request related to client platforms.

Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

Involve in client platform implementation/upgrade project.

Manage client platform implementation/upgrade project.

Perform on research/evaluation of client platform tools.

Provide systems related technical advice to customers or project team.

Manage client platform management systems.

Manage systems changes through change request process & provide status reports to the relevant parties.

Perform client platform related presales tasks.

Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

Ensure service level meet requirement. Propose and implement action plan when required.

Established facility management standards/best practices to ensure
operation consistency across project/facility management teams.

Technical Skills:

Windows 10, Windows 8.1, iOS, Android support

Good Knowledge in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools

Good project management and analytical skills with the ability to manage multiple priorities within targeted time-frames and maintaining high levels of professionalism at all times.

Education and Experience:

IT Diploma or Higher, Years of IT Experience: 3-5 Year