Technical Service Representative, based in Singapore

3 weeks ago


Singapur, Singapore Eastman Full time

Responsibilities

POSITION PURPOSE
The incumbent is responsible for providing technical support to sales and marketing teams in addressing end customer enquiries on product applications in the automotive, architectural and marine segments. In addition, he is responsible for providing hands on installation and technical training support to customers. He or she must also develop a deep technical understanding of the customers’ applications, work processes and work with internal teams to improve product quality and applications. 
The incumbent must be capable of working in a matrix environment, working closely with Sales, Marketing and Operations to ensure successful development of all strategies.


Key Responsibilities:


Technical Support
• Develop and conduct technical, product training for customers and staff
• Conduct hands on installation training for PF products (i.e. paint protection/ window/ decorative film etc.)
• Address technical questions on film installation for both internal and external customers
• Support technical enquires from local and overseas customers
• Operate analytical lab equipment (i.e.. UV-VIS-IR, FTIR, etc.) to generate solar / optical performance data and conduct energy audits, energy savings monitoring and calculations from application of window film products.
• Develop and improve existing SOP for product applications
• Maintain superior product knowledge and competitor information
• Provide product application, regulatory, technology support on automotive and architectural projects.

Quality
• Provide internal quality expertise for all incoming quality inspections
• Address quality issues field complaints from customers’ feedback
• Work on product specifications, quality improvements, warranty claims for existing and new products
• Qualification of new products through prototype development and evaluation, incoming quality evaluation 

Qualifications

KNOWLEDGE AND SKILL REQUIREMENT

Required Degree / Education:
• Degree in Science or Engineering

Preferred Qualifications:
• Basic or advanced Solar Control Film Specialist Accreditation by IWFA or
• Basic Automotive Film Specialist Accreditation by IWFA or
• Basic Safety & Security Film Specialist Accreditation by IWFA

Required Skills/Knowledge: 
• Experience in training and demonstrating product applications to end customers
• Experience in quality systems management, supplier management and/or customer support

• Excellent inter-personal skills with demonstrated success working with cross-functional teams, including internal and external stakeholders at all levels
• Good written and presentation skills, hands on, effectively bilingual

Required Experience:
• 8 to 10 years of relevant experience, preferably from the automotive or architectural industry



  • Singapur, Singapore Mapletree Full time

    Senior/Executive, Technical Services (Based in Depot Close, Singapore) Employment Type: Permanent Location: Singapore The Role This position will ensure that the M&E systems in all buildings are in good order and you will provide maintenance and engineering support to a portfolio of properties.You will also manage tenants’ requests for M&E...


  • Singapur, Singapore Corporation Service Company Full time

    If you want to contribute to a global success story, you’ll fit right in at CSC. As the world’s leading provider of business, legal, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies and employ 7,000+ people around the globe! As a Business Development Manager, you will drive revenue by sourcing new business...


  • Singapur, Singapore Mapletree Full time

    Executive, Technical Services (M&E Facilities) (Based in Kallang, Singapore) Employment Type: Permanent Location: Singapore The Role This position will ensure that the M&E systems in all buildings are in good order and you will provide maintenance and engineering support to a portfolio of properties.You will also manage tenants’ requests...


  • Singapur, Singapore Mapletree Full time

    Senior Manager, Technical Services (Group Property Management) (Based in Singapore) Employment Type: Permanent Location: Singapore The Role This position will be responsible to provide technical support and advice to the Property Management team to review building defects and conversion works across Mapletree Group’s asset portfolio and...


  • Singapur, Singapore Allianz Insurance Singapore Pte. Ltd Full time

    Entity: Allianz Insurance Singapore This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving...


  • Singapur, Singapore Mapletree Full time

    Executive, Technical Services (M&E Facilities) (Based in Tiong Bahru, Singapore) Employment Type: Permanent Location: Singapore The Role This position will ensure that the M&E systems in all buildings are in good order and you will provide maintenance and engineering support to a portfolio of properties.You will also manage tenants’...


  • Singapur, Singapore Bombarbier Full time

    In your role, you will Support Business Aircraft customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems. Prepare accurate, complete and concise technical reports and correspondence. Lead meetings with other internal and/or external resources to resolve issues...


  • Singapur, Singapore HMT LLC Full time

    Installation Worker / Supervisor (Technical Advisor / Supervisor) The Role The primary role of the Installation Worker / Supervisor (Technical Advisor/Supervisor) is to ensure that project objectives are met daily in the construction site, with respect to timelines, quality, safety, budget, and environment. Working closely with Project Management and...


  • Singapur, Singapore Kemin Industries Full time

    Overview Kemin Industries, Inc., is a profitable, progressive, privately held international life science company, headquartered in Des Moines, Iowa, with a vision to “improve the quality of life by touching half the people in the world, every day, with its products and services.” Kemin Industries, Inc., has annual worldwide sales of US$800 million...


  • Singapur, Singapore Sonova Full time

    Representative Services & Marketing Executive (This position is based in Vietnam)   You will be responsible for: Teaming up with Business Development director in the field to achieve sales targets for the assigned accounts. Maintains Sonova GTM Strategies and actively manage the multi-brand , multi-channel approach. Maintains and support...


  • Singapur, Singapore Hilti Group Full time

    What's the role? We are looking for a high caliber candidate with strong business acumen to unleash your high potential, starting as Customer Service Representative. Our people come from different backgrounds with a shared dedication to high performance and consistent results. As a Customer Service Representative, you are the point of contact for our...


  • Singapur, Singapore Mendix Full time

    As a Business Development Representative Intern, you will be part of a rapidly growing team and will have global support for a talented and successful global sales team. You will be the first point of contact for prospects arriving from our demand generation programs as well as outbound efforts. You would be a key part of the foundation of our Singapore...


  • Singapur, Singapore Federal Acquisition Service Full time

    Summary As a Management and Program Analyst, you will provide technical direction in strategic communications planning and develop comprehensive, high-level strategic communications plans. The incumbent also plans, organizes, and carries out the written and visual information aspects of a communications program. Location of position: General...


  • Singapur, Singapore Parkway Pantai Limited Full time

    Key accountabilities Answer incoming telephone calls. Liaise with the despatch team to ensure the smooth collection / delivery of specimens and documents from destination to destination. Process reports and bills. Troubleshooting problems that arise with assistance and guidance from the lab client service representative or client service supervisor...


  • Singapur, Singapore Servier Full time

    “Make your career as unique as you are !" Who we are: Servier is a global pharmaceutical company governed by a not-for-profit foundation, with more than 21,000 employees in over 150 countries. Our growth is based on a sustained commitment to cardiovascular and metabolic diseases, oncology, neuroscience, and immuno-inflammatory diseases. Servier...


  • Singapur, Singapore Specialized Asia Pacific Pte. Ltd. Full time

    Cycling & Technical Specialist - Singapore JOB SUMMARY A critical member of the team, the Service Technician balances a passion for people, a broad technical expertise, and excellence in retail practices.  A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical...


  • Singapur, Singapore Mapletree Full time

    Assistant Manager, IS&T (Ariba/MM) (Based in Singapore) Employment Type: Permanent Location: Singapore The Role This position will manage the SAP modules for Real Estate Leasing, Marketing and Sales, Property Management as well as the related accounting functions. Job Responsibilities Play an integral part of the current SAP...


  • Singapur, Singapore Wildlife Reserves Singapore Full time

    Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world. Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown...


  • Singapur, Singapore Olam Full time

    Join a leading global agribusiness poised for further growth! Be part of our agribusiness success story Suited for an ambitious and determined self-starter A bit about us Queensland Cotton (QC) has been an integral part of Australian agriculture for over 100 years and prides itself on being a company that operates across a multitude of commodities...


  • Singapur, Singapore Evonik Full time

    What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development...