Service Manager

6 months ago

Singapur, Singapore Schindler Group Full time

Mobility is the goal

Responsible for the Elevator or Escalator Maintenance Service business within the designated area; Manage all resources in line with Schindler values and policies to sustainably develop the Service business by exceeding customer expectations Safety – Goal: Zero Workplace & Passenger Injury
• Actively implement, drive, promote, monitor and manage safety in compliance with Schindler Corporate and Schindler Singapore directives and guidelines (Employee Safety & Product Safety) as well as employment legislation
• Ensure compliance with Incident reporting guidelines of any major Equipment failures, Product Safety Incidents and/or Near misses on site according to company procedures and legislation
• Ensure compliance in required quantity/quality of toolbox talks/safety walks/ safety inspections
• Manage the timely completion of Periodic Safety Inspections and any corrective actions to strictly ensure Schindler’s high product safety level
EI Volume Growth & Profitability – Goal: Meet yearly target
• Manage all business activities in the designated area within budget to ensure reliability, costs and profitability meet the yearly target. Work together with EI Service Contract Manager to
o ensure the timely conversion of all equipment from Free Maintenance to paying portfolio
o the successful renewal of Maintenance contracts with price increase where necessary to leverage increases in labour and material cost
o Recover lost Maintenance contracts from the market
• Work together with Repair Sales Representative to Ensure all possible traditional and non-traditional repair and upgrade opportunities are advised to the customer, followed-up until successful sales and implementation
• Plan and optimize the staffing needs in the designated area, including route organization and workload allocation to continuously improve fulfilment effectivity and efficiency
Customer Satisfaction – Goal: Be preferred Elevator Service Provider
• Develop and maintain Relationship with Customers to understand their needs and expectations and solve any arising issues to ensure highest customer satisfaction
• Conduct periodic inspections to ensure fulfilment and customer satisfaction
Maintenance Fulfilment and Quality improvement: Improve MTBC & Portfolio Quality
• Actively drive systematic Breakdown reduction program in coordination with Technical Department and EI Technical Team to continuously improve Portfolio reliability and performance and improve maintenance efficiency
• Schedule & ensure correct and timely implementation of the required actions of FI / LPCA (Field Information / Logistic Pipeline Corrective Action) as per instruction from Head office
People Development – Goal: “Schindler technical skills best in the Industry”
• Actively drive the technical and non-technical development of Service team
to ensure all work is conducted according to established procedures and work instructions to enlighten the customer
• Close gaps and develop competency of the service team.

Mobility needs you

Responsibility figures:

Safety Customer Satisfaction EI Volume Growth (Operating Revenue, Sales) Profitability (Labour & Material) Reliability and Maintenance Quality Indicators Technical Certification / Development of Service Staff

Education:

University education, preferably with engineering background Financial understanding

Professional skills:

Customer Orientation People Orientation Good communication skill

Professional experience:

Minimum 5 years’ experience in the Service industry, preferably of industrial/engineering goods

Special requirements:

High commitment and active support to Safety Integrity Customer Orientation Visible Leadership Commitment to People Development

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