Service Manager

24 hours ago

Singapur, Singapore Flintex Consulting Pte Ltd Full time
Job Description
Mon - Fri 8.30am - 5.30pm
Sat 8.30am - 12.30pm 

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.
• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.
• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.
• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.
• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.
• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.
• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.
• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.
• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.
• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.
• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.
• Maintain and strengthen customer service processes to improve customer satisfaction at all times.
• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.
• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.
• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.
• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.
• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.
• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.
• Minimum 5 years of experience in premium brand automotive business
• Minimum 5 years management experience
• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.
• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).
• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.
• Result Driven Individual with strong business acumen
• Aggressive and forward thinking
• Ability to analyze and use Financial Reports
• Excellent communication skills, including presentation effectiveness.
• Well rounder conceptualization skills, creative, ideas generator.
• Well rounder personal effectiveness with good negotiation and influencing skills.
• Emphasis on performance, goal and team orientated.

Requirements
Service Manager ( Service Centre)

  • Customer Service Representative

    1 month ago

    Singapur, Singapore National Service Resort & Country Club Full time

    Job Summary:The National Service Resort & Country Club is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. This role is responsible for providing exceptional service to our members and guests, handling various tasks, and ensuring a smooth operation of our facilities.Key Responsibilities:Respond to...

  • GUEST SERVICE REPRESENTATIVE II-NGIS Singapore- RFT

    4 weeks ago

    Singapur, Singapore Navy Exchange Service Command Full time

    Job Summary : Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security...

  • Key Account Manager

    3 weeks ago

    Singapur, Singapore BIPO SERVICE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesPatsnap is a technology innovation information service provider, committed to providing services for global innovative enterprises and innovation ecosystem people, providing innovation data to gain insights, providing innovation tools to promote agile collaboration, building innovation ecosystem with open cooperation, and realizing...

  • Civilian Officer Position

    1 month ago

    Singapur, Singapore Singapore Prison Service Full time

    Join the Singapore Prison Service TeamA career with the Singapore Prison Service (SPS) offers a unique blend of challenges and opportunities. As a civilian officer, you will be part of a dynamic team that works alongside uniformed officers to maintain public safety and provide rehabilitation services to offenders.Key ResponsibilitiesAssume various roles in...

  • Civilian Officer

    6 months ago

    Singapur, Singapore Singapore Prison Service Full time

    A CIVILIAN CAREER WITH SPS - ARE YOU THE ONE WE ARE LOOKING FOR? A civilian career with Singapore Prison Service (SPS) is one with many opportunities. You will be deployed to various units alongside uniformed officers. Management Executive Scheme (MXS) (i) Extended Management Executive Scheme (E-MXS) An executive who is appointed under the Extended...

  • Prison Officer

    1 month ago

    Singapur, Singapore Singapore Prison Service Full time

    Unlock Your Potential as a Prison OfficerAt the Singapore Prison Service, we are committed to creating a positive impact in the lives of offenders and inspiring everyone towards a society without re-offending. As a Prison Officer, you will play a vital role in our mission to rehabilitate and reintegrate offenders into society.Key ResponsibilitiesLead a team...

  • Service Manager

    3 weeks ago

    Singapur, Singapore GOH GENERAL ENGINEERING PTE LTD Full time

    Roles & ResponsibilitiesJob DescriptionLeadership and Management: Oversee the entire service department, including technicians, engineers, and support staff. Provide leadership, direction, and guidance to ensure that service operations run smoothly and efficiently. Oversee the day-to-day operations of the service department Responsible for managing and...

  • Service Management Manager

    6 months ago

    Singapur, Singapore IHiS Full time

    Position OverviewAs the Service Management Manager, you will plan, manage and deliver operations with ITSM methodology. On top of that, to prepare and present proposals to seek approval and secure funds for Service Delivery Operations.Role & ResponsibilitiesIncident and problem management Manage investigation and resolution of major incidents and problems....

  • Prison Officer

    6 months ago

    Singapur, Singapore Singapore Prison Service Full time

    A UNIFORM CAREER WITH SPS - ARE YOU THE ONE WE ARE LOOKING FOR? As Captains of Lives, we are akin to the first drop of water that touches the pond and creating a ripple effect. Our work goes beyond being a guard. We aspire to create a positive impact in the lives of offenders, and inspire everyone, at every chance towards a society without re-offending. ...

  • Manager, Service

    4 months ago

    Singapur, Singapore TD SYNNEX Full time

    Job Purpose:The Services Engagement Manager is responsible for achieving sales and profit targets for Professional Services offerings related to the products TechData distributes while ensuring exceptional service delivery. This role balances Professional Services sales with Service Delivery, focusing on relationships with TechData’s extended sales team,...

  • Service Manager

    1 month ago

    Singapur, Singapore Schindler Group Full time

    Unlock the Power of MobilityAs a Service Manager at Schindler Group, you will be responsible for leading the Elevator Maintenance Service business within a designated area. Your primary goal will be to sustainably develop the Service business by exceeding customer expectations.Key Responsibilities:Manage all resources in line with Schindler values and...

  • Prison Officer

    6 months ago

    Singapur, Singapore Singapore Prison Service Full time

    A UNIFORM CAREER WITH SPS - ARE YOU THE ONE WE ARE LOOKING FOR? As Captains of Lives, we are akin to the first drop of water that touches the pond and creating a ripple effect. Our work goes beyond being a guard. We aspire to create a positive impact in the lives of offenders, and inspire everyone, at every chance towards a society without re-offending. ...

  • Service Manager

    5 months ago

    Singapur, Singapore Schindler Group Full time

    Mobility is the goal Responsible for the Elevator or Escalator Maintenance Service business within the designated area; Manage all resources in line with Schindler values and policies to sustainably develop the Service business by exceeding customer expectations Safety – Goal: Zero Workplace & Passenger Injury • Actively implement, drive,...

  • Service Manager

    24 hours ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Mon - Fri 8.30am - 5.30pm Sat 8.30am - 12.30pm • To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.• Responsible in achieving monthly budgeted...

  • Aircraft Charter Sales Specialist

    1 month ago

    Singapur, Singapore Air Charter Service Full time

    Job DescriptionLIFE AS AN ACS BROKERDevelop a comprehensive list of potential customers by leveraging our database, industry websites, LinkedIn, and trade publications.Proactively engage with your list through targeted sales calls, emails, and visits to convert potential customers into ACS customers.Establish and maintain relationships with Cargo Operators...

  • Cargo Aircraft Charter Sales

    2 months ago

    Singapur, Singapore Air Charter Service Full time

    Job DescriptionLIFE AS AN ACS BROKER Building your list of potential customers by researching our database, websites, LinkedIn and trade press  Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential customers to ACS customersBuilding relationships with Cargo...

  • Cargo Aircraft Charter Sales

    6 days ago

    Singapur, Singapore Air Charter Service Full time

    Job DescriptionLIFE AS AN ACS BROKER Building your list of potential customers by researching our database, websites, LinkedIn and trade press  Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential customers to ACS customersBuilding relationships with Cargo...

  • Cargo Aircraft Charter Sales Consultant

    7 days ago

    Singapur, Singapore Air Charter Service Full time

    Job DescriptionLIFE AS AN ACS BROKER Building your list of potential customers by researching our database, websites, LinkedIn and trade press  Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential customers to ACS customersBuilding relationships with Cargo...

  • Service Delivery Manager

    1 month ago

    Singapur, Singapore ST Engineering Full time

    Job Title: Service Delivery ManagerJob Summary:We are seeking an experienced Service Delivery Manager to join our team at ST Engineering. The successful candidate will be responsible for managing the performance of services and ensuring that Service Levels are achieved.Key Responsibilities:Manage the performance of services and ensure that Service Levels are...

  • Service Operations Manager

    1 month ago

    Singapur, Singapore Siemens Pte Ltd Full time

    Service Operations ManagerAt Siemens Pte Ltd, we are seeking a highly skilled Service Operations Manager to lead our service department and drive customer satisfaction. As a key member of our team, you will be responsible for managing a team of service technical professionals, delivering outstanding service experiences, and optimizing efficiency and...