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Billing Administrator
3 months ago
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Profile Summary:
In this role, you will be providing operations support for the Employee Benefits Operations (“EBO”) within service turnaround time. As part of this dynamic role, you will report to Team Leader, Enterprise Business Operations, and work closely with various stakeholders to ensure that the output is accurate and compliant to internal policy and regulatory requirements.
Job Description:
Support assigned portfolios with high level of accuracy, efficiency and within the agreed turnaround time. This includes issuance of policy contracts, endorsements, and medical cards. Handle email enquiries via various channels. E.g., Contact Centre, direct clients, advisors, etc. Handle assigned member movements and policy changes with high level of accuracy, efficiency and within the agreed turnaround time. Liaise with appointed Third-Party Administrators (TPAs) in member movement updates. Provide support on ad-hoc tasks for the team.Who we are looking for:
Competencies & Personal Traits
Strong interpersonal and communication skills Meticulous and detail oriented Able to multi-task, meet tight deadlines and work in a fast-paced environment to make things happen Enjoy working with people at all levels and across functions Curiosity in exploring new tools and solutions to address operational needsWorking Experience
1 year working experience with insurers or insurance related industry Prior experience with employee benefits scheme is desirable Knowledge of term life or hospital and surgical plans is a mustProfessional Qualifications
M5 Health InsuranceEducation
Diploma or Degree in any discipline-
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