Technical Support Specialist

2 months ago

Singapur, Singapore DSM Full time

Job title – Technical Support Specialist, Romer Labs

Location – Bukit Merah, Singapore

Job model – Onsite

As a Technical Support Specialist, you'll play a crucial role in providing exceptional technical support to our valued customers, sales teams, and customer service groups, including on-site visits and troubleshooting sessions. You'll spearhead the development of innovative application protocols tailored to specific product needs, ensuring rigorous validation and documentation of results. Engage with industry peers through compelling technical presentations at conferences, seminars, and webinars, showcasing your expertise in chemistry, lab techniques, and software applications. Your responsibilities will also include administering product training programs, supporting R&D initiatives, and driving international technical publications and key opinion leader relationships. This role offers an unique opportunity to travel extensively across India, North Asia and South Asia. 

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

Provide technical support to customers, sales staff and customer service group including on-site visits. Develop new application protocols for specific product needs (e.g. validation of new product matrices). Develop and present technical presentations at industry meetings, seminars and webinars. Ability to troubleshoot products and design and execute experimental protocols using basic knowledge of chemistry, lab techniques, equipment and computer software as well as properly document results. Administer the product training program for products under their supervision. Support new product introductions by supporting R&D through the Design process, validation studies, beta site studies and staff/customer training. Drive Technical Publication in International Journal for Product Branding as well as Key Opinion Leaders Relationship Building. Establish Methods Application Development and Experiment with local Customer Food Matrices Provide Technical Presentation in Customer Workshops and Conferences in the Asia region. Travel is expected to be about 50% focusing on India and South Asia region. Required to be onsite during working hours for laboratory testing. Maintenance of lab equipment according ISO 9000. Advise on and support Safety risk assessment and new Chemicals Review documentation.

You bring 

Minimum Bachelors of Science in related field. (Chemical, Biology...etc) 

Fresh graduates with internship lab experience are welcome to apply. 1-2 years of working experience is preferred.

Must have an analytical skill with experience in troubleshooting.

Very good written and verbal communication skills. 

Abilities: Ability to troubleshoot issues with products and services. Effectively communicate with others regarding technical product and market issues. Keen awareness of product and technical performance issues. 

We bring 

A rich history and a promising future of bold scientific innovation and passionate creation with our customers. 

A space to grow by encouraging and supporting curiosity and an open mindset. 

A culture that prioritizes safety and well-being, both physically and mentally. 

The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose. 

A space to grow by encouraging and supporting curiosity and an open mindset. 

Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity. 

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process.

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