Conduct Surveillance Officer

3 days ago


Singapore Prudential plc Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

Job Profile Summary:
Investigation:

- Investigate any complaints or allegations of serious misconduct in a fair, independent and prompt manner.
- Interview representatives and conduct debriefing sessions with the Agency Leaders and the Distribution on the outcome of the investigation.
- Provide sound assessment and make recommendation in accordance to the regulations/guidelines or internal policy.
- Mete out the prescribed sanction(s) for any breaches of the regulations/guidelines or internal policy by the distribution channels, including the lodgment and liaising with local enforcement agency and regulator.
- Be competent and conversant with the relevant contents and requirements of applicable regulations, industry standards, Regional Compliance Standards and PACS’ business rules.

Replacement of Policy (ROP):

- Executing the end to end ROP appeal assessment
- Assessing ROP appeals and approver for their assessment.
- Managing agency distribution and clients’ call-backs.

Fitness and Propriety Assessment
- Provide support and advice to business on matters relating to ongoing due diligence of existing representatives.

Others:

- Undertake ad-hoc tasks, projects or reviews as directed by Lead, Conduct Sales Surveillance/Head of Conduct Sales Surveillance/Head, Distribution Business Partner.

Who we are looking for:
Competencies & Personal Traits
- Self-motivated and driven.
- Analytical and attentive to details.
- Basic understanding of the insurance industry and operations.
- Basic knowledge of regulations and industry guidelines applicable to the insurance/financial industry such as Insurance Act, Financial Advisers Act (FAA) and its subsidiary regulations, Monetary Authority of Singapore (MAS) regulations, Central Provident Fund (CPF) Board regulations, Life Insurance Association (LIA) guidelines.

Working Experience:

- At least 3-5 years of experience in a compliance role in a financial institution or similar.
- Preferably with experience in dealing with Distribution functions.

Professional Qualifications:

- Preferably with Insurance-related certifications (e.g. FLMI (LOMA), CMFAS Module 5, 9, 9A & Health Insurance).

**Education**:

- Degree, preferably in Business, Insurance or Finance related fields.

**Language**:

- Strong command of the English language.



  • Singapore PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED Full time

    The role of the Sales Surveillance Officer reports to Lead, Sales Surveillance. You are required to support the Lead of Sales Surveillance in administering the conduct risk framework and administering the Balanced Scorecard framework and sales advisory standards for the company. You are also required to perform investigation of any sales conduct related...

  • Business Risk

    3 days ago


    Singapore Qontelsearch Full time

    In this critical and dynamic role, you will be responsible for conducting surveillance activities on Front Office activities in accordance to SFA/FAA requirements, MAS Notices & Guidelines, Fair Dealing Guidelines and Private Banking Code of Conduct. Your role involves collaborating with front office personnel to conduct comprehensive surveillance reviews,...


  • Singapore Marina Bay Sands Full time

    LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team. Job Responsibilities General Responsibilities Perform surveillance monitoring or review required by the department to ensure sequence and details of events is comprehensively, accurately and objectively documented Perform surveillance footage archival required by the...


  • Singapore Citi Full time

    **Responsibilities**: - Review of sales staff phone sales and documentation to assess the quality of calls and adherence to Regulatory and Bank’s internal policies and procedures. - Review of Sales Surveillance Reports to ensure corporate standards and regulatory requirements are met. - Review of reports to detect irregular activity or unusual transaction...


  • Singapore PAN-ASIA RESOURCES PTE LTD Full time

    **Voice & Chat Surveillance Specialist**or a similar position within a financial institution, likely focusing on **Compliance and Risk Management**within the **Asia Pacific (APAC) region**. **Key Responsibilities**: - Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as...


  • Singapore Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Singapore Nomura Asia Full time

    **Company overview** Aon's Benefit Index ®, Nomura's benefits **rank** **#1** amongst our competitors **Function Overview**: The AEJ Monitoring and Surveillance Compliance team is responsible to implement systems and controls to detect potential market abuse/misconduct activities as well as internal Compliance policy breaches throughout the Asia-Ex-Japan...


  • Singapore ASIA DIGITAL EXCHANGE PTE. LTD. Full time

    **ABOUT Us AsiaNext is a trusted digital exchange for institutional investors in Asia and globally. It will offer integrated listing, trading, and post-trade services for digital assets, including digital payment tokens. The joint venture between the SBI Group in Japan and SIX Group AG in Switzerland will provide an institutional-grade platform to enable the...


  • Singapore Marina Bay Sands Full time

    LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team. Job Responsibilities Maintain an effective relationship with Guests. Maintain a professional image in all dealings with customers, in person, by telephone/radio, electronically, etc. Meet the customers’ requirements and expectations through the prompt and accurate...


  • Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Date Posted** 3 hours ago Additional Details **Job ID** 96209 **Job Views** 3 **Job Description**: Job Responsibilities This role reports to the Team Lead, Market Surveillance. The Market Surveillance team monitors the daily transactions conducted by Global Markets and ensure that...