Functional Shift Lead

3 days ago

Singapore SATAIR PTE. LTD. Full time

**Job Objectives**

Working together with the team to ensure that all inbound and outbound orders are checked and processed correctly in the most accurate, timely and efficient manner adhering to Satair's procedures.

**Responsibilities**:

- Safety & Housekeeping
- Ensure that a clean and productive working environment is maintained at all times.
- Ensuring MHEs’ checklist updated daily by team members
- Report to warehouse management on safety and security incidents during the shift

**Order Management**
- Ensure all inbound/outbound orders are executed in a timely manner within the team to meet performance targets.
- Work closely with team members and take ownership of all the open orders and shipments during the shift and understand the blocking points when performance targets are not met.
- Guide the team members on system transactions and equipment.
- Monitor closely the daily workload situation and report to the team leader for resource adjustment when needed.
- Perform system and physical goods reversal for order cancellation and vendor return
- Conduct order processing in the correct sequence based on order priority
- Conduct order quantity changes and confirm on system.
- To carry out stock checks when requested.
- Ensure all DG shipments are handled according to IATA DG regulation

**Process Management**
- Ensure that documented processes are followed, highlighting areas of improvement/change.
- Guide newcomers on the processes in Symbio for the day to day work
- Support respective manager during internal and external audits on processes.

**Reporting**
- Report open and completed order status to respective manager
- Report operational issues or challenges to respective HO for resolution
- Facilitate in handing and/or taking over of shift

**Secondary responsibilities**
- Assist respective manager of each function when coordinating urgent AOG despatches as and when required.
- Suggest process improvements and implement where agreed with the line manager.
- Assist to cover other areas within warehouse functions as and when required.
- To work in a back-up capacity mode as needed.

**Job Requirements**
- Minimum ITE holder with 3-5 years of relevant experience.
- Numeracy skills.
- Working knowledge of English, both orally and in writing
- PC literacy, including word processing, spreadsheets and databases.
- Knowledge of Lotus Notes tools.
- Familiar with work-related routines under Satair’s ERP system
- Process knowledge - experience of working in a similar environment
- Team player
- Thorough and tidy
- Ability to multi-tasks across different warehouse scope
- Patient and cooperative
- Flexible and proactive
- Service minded
- Communication skills
- Problem solving skills
- Good sense of urgency to meet KPI
- Intercultural understanding
- Attitude supportive of Satair values

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