Programme Coordinator

COMPANY DESCRIPTION

The Movement for the Intellectually Disabled of Singapore (MINDS) has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs’ lifespan.

DESIGNATION : Programme Coordinator

RESPONSIBILITIES

The Programme Coordinator conducts programmes to suit the needs of the clients and coordinates these programmes. He/She identifies areas of improvements in these programmes, implements quality control and compliance measures and develops information materials for distribution to clients and volunteers. He plans and deploys manpower for each programme, coordinates recruitment for volunteers and guides volunteers in executing programme activities. He coordinates with other organisations to execute programmes, manages communications and feedback from stakeholders and conducts outreach activities to other organisations and the community.

A resourceful, proactive, responsible and client-centric professional, the Programme Coordinator works in various voluntary welfare organisations, communities and institutional settings.

**Manage programmes**
- Assist in the day-to-day administration of the Appropriate Adult Command Centre
- Ensure service calls are attended to 100% of the time
- Conduct programmes based on client needs
- Conduct needs assessment to support development of programmes
- Provide programme updates to supervisor
- Identify areas of improvements in programmes
- Implement quality control and compliance procedures
- Maintain updated records on service calls and clients
- Develop information materials for distribution to clients, volunteers and stakeholders

**Manage manpower resources**
- Plan and deploy manpower to support programmes
- Guide volunteers in executing programme activities

**Manage volunteer resources**
- Coordinate recruitment and selection activities for volunteers
- Execute reactivation activities for passive volunteers
- Match volunteers to appropriate programmes and clients based on programme requirements and volunteer interests and expertise
- Facilitate volunteer participation in training programmes
- Conduct volunteer training programmes
- Conduct volunteer recognition and engagement activities
- Maintain volunteer database and training records

**Facilitate volunteer partnerships**
- Conduct needs analysis for volunteer programmes
- Support risk assessments of volunteer participation
- Develop requirements for volunteer profiles
- Monitor effectiveness of volunteer partnerships in programmes
- Implement risk management measures for volunteers in collaboration with the programme team

**Manage volunteer policies and processes**
- Support development of volunteer management policies and processes
- Support evaluation of volunteer management policies and processes
- Implement volunteer policies and processes
- Monitor compliance to volunteer policies and processes in programmes

**Build stakeholder relationships**
- Coordinate with other organisations for the execution of programmes
- Manage communications and feedback from stakeholders
- Conduct outreach activities to target client group, other organisations and the community
- Support development of community outreach plan to other organisations and the community
- Maintain relationships with social service organisations, community stakeholders, corporate partners and agencies for volunteer recruitment

QUALIFICATIONS
- Diploma / Degree in any discipline, preferably in social work or related-fields

OTHER INFORMATION
- Some experience in social services, programme management or volunteer management
- Fluent in English and a Second Language
- **Must be willing to work beyond office hours (including night duty) - to attend to service calls**:

- Must be highly responsive to service calls
- Have a strong sense of urgency and responsibility
- Experience in working with persons with intellectual and/or developmental disabilities or related field is preferred