Beverage & Dessert Outlet Manager

**Beverage & Dessert Outlet Manager** As the **Outlet Manager** of a standalone dessert and beverage outlet, you will have full responsibility for all operational, administrative, and customer service aspects of the business. The outlet offers a diverse product range including (Juices, Smoothie and Ice Cream) Your leadership is essential to drive operational excellence, achieve financial goals, implement marketing strategies, and deliver an exceptional customer experience. **Key Responsibilities**: **1. Outlet Operations & Service Execution** - Oversee the full spectrum of daily outlet operations to ensure efficiency, cleanliness, and consistency in product quality and service delivery. - Ensure that all food and beverage items are prepared and served according to established Standard Operating Procedures (SOPs). - Implement and maintain hygiene, cleanliness, and food safety standards in compliance with local regulations (e.g., SFA/NEA). - Conduct regular inspections to ensure outlet readiness and optimal guest experience. **2. Manpower Planning & Staff Management** - Lead the recruitment, onboarding, and ongoing training of outlet team members. - Develop and manage efficient shift rosters to maintain adequate staffing during peak and non-peak hours. - Monitor team performance, provide regular coaching and feedback, and enforce disciplinary measures when necessary. - Promote a motivated, collaborative, and performance-driven team culture. **3. Inventory & Supply Chain Management** - Monitor daily stock levels and manage ordering processes to ensure optimal inventory without overstocking or shortages. - Conduct weekly and monthly inventory checks and track wastage reports. - Coordinate with suppliers to ensure timely delivery, product quality, and price control. - Implement preventive measures to reduce spoilage, overproduction, and expired inventory. **4. Budget Control & Cost Management** - Manage and control outlet expenses within the approved operating budget (e.g., labor, food cost, utilities). - Track food cost percentage and wastage rates against targets, and take corrective actions when needed. - Analyze cost patterns and initiate cost-reduction strategies without compromising quality or service. - Approve purchases and monitor petty cash expenditures. **5. Sales Performance & Business Development** - Monitor daily, weekly, and monthly sales performance versus set targets. - Drive revenue growth through in-store promotions, effective upselling, and product bundling strategies. - Optimize menu offerings and pricing strategies based on customer preferences and sales analytics. - Prepare sales and operational performance reports with actionable recommendations for improvement. **6. Customer Experience & Retention** - Ensure a high level of service quality and consistency to enhance customer satisfaction. - Personally handle escalated customer complaints or feedback and resolve issues promptly and professionally. - Monitor online and offline feedback platforms (e.g., Google Reviews) and implement service improvements accordingly. - Develop and promote loyalty programs, seasonal campaigns, and personalized service initiatives to encourage repeat visits. **7. Marketing Strategies (Outlet-Level)** - Collaborate with marketing teams (if applicable) or independently conceptualize and execute **local marketing plans** to boost foot traffic and brand visibility. - Organize and execute outlet-level promotions, product launches, and festive campaigns. - Leverage social media platforms, customer databases, and partnerships with nearby businesses to drive awareness. - Monitor the effectiveness of marketing initiatives using KPIs such as promotion ROI, customer engagement, and conversion rates. **8. Reporting, Documentation & Compliance** - Submit daily sales reports, petty cash reconciliations, staff attendance logs, and other required documentation. - Maintain accurate records of inventory, supplier transactions, and customer service logs. - Ensure all food safety, hygiene, and operational checklists (e.g., cleaning logs, expiry tracking, temperature records) are consistently updated and audited. - Assist in internal audits or regulatory inspections and implement corrective actions if necessary. **9. Ad-Hoc Duties** - Perform any other related tasks or special projects as assigned by superior or senior management. - Support in new outlet openings, staff training for other branches, or cross-functional initiatives when required. **Key Performance Indicators (KPIs)**: - Achievement of Monthly & Quarterly Sales Targets (%) - Labor Cost as a % of Sales - Food Cost Control & Wastage Rates - Customer Satisfaction Scores (e.g., >4.5 Stars on Google Reviews) - Staff Retention & Training Completion Rates - Inventory Accuracy & Wastage Tracking **Requirements**: - Minimum 2-3 years of experience in F&B outlet management, preferably in dessert, beverage, or snack-based operations. - Strong leadership, people ma